Frequently Asked Questions
Blurry or wrong resolution interface in ArtRage on Windows 10
If your ArtRage Lite or ArtRage 5 interface is blurry or too large, and creates a new canvas at the wrong resolution, this is usually due to the magnification option in the display settings in Windows 10. You can fix this by telling ArtRage to ignore the custom display settings.
To stop Windows 10 applying a different magnification to ArtRage and reset the interface back to normal:
- Go to the ArtRage.exe file
- Either right click on the ArtRage shortcut and choose ‘More > Open File Location’
- Or browse to C:\Program Files\Ambient Design\ArtRage 5/Lite)
- Right click on ArtRage.exe or ArtRage Lite.exe and choose Properties.
- Go to the ‘Compatibility‘ tab and select ‘Override high DPI scaling behaviour‘
- Make sure that ‘Scaling performed by‘ is set to ‘Application‘.
ArtRage will then ignore the magnification options and calculate interface size based only on your monitor resolution.
Note: High definition support is something we are working on, but we do not have an estimated release time for yet.
Can I install ArtRage 5 on Snow Leopard or Lion?
When we released ArtRage 5, we discontinued support for OS 10.6 and 10.7. This is because we can no longer easily develop programs for these operating systems or fix any problems that might occur, so we do not officially support it anymore. You can let us know if you encounter problems but we may not be able to fix them.
However, ArtRage 5 will actually run on 10.6 and 10.7. This means that you can use the program, but there’s a chance you won’t be able to use a specific feature or install an update at a later date, so you purchase at your own risk. You will always be able to download the latest version of ArtRage 5 from our member area in the future, so if you update your operating system, you will be able to install ArtRage 5 again.
If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.
If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.
We recommend using our ArtRage 4 demo until you get everything sorted.
If you’re seeing strange crashes in Windows 10 when you zoom, rotate, or interact with menus (or other random movements of your stylus or touch gestures) then the culprit is probably Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
This feature has also caused strange zooming or ‘right clicking’ behaviour with older Wacom drivers and previous versions of Windows.
If you are using ArtRage 3 Studio/Studio Pro and are seeing crashes, this might be due to an incompatible feature that you can disable: ArtRage memory crashes on Windows 10
If you can interact with the menus and buttons, but can’t make any marks on the paper, or can draw fine but can’t use the menus properly, then the problem is usually the tablet driver settings.
If you are using ArtRage for iPad or ArtRage for Android, make sure that you haven’t set it to ignore touch input from your finger or use a different stylus.
If you are using Windows, then the issue is usually tablet drivers. Go to Edit > ArtRage Preferences > Input Devices.
If both Realtime Stylus and Wintab are ticked, this is almost always the problem (ArtRage tries to autodetect the one you need to use, but if the tablet driver or operating system sends the wrong signal, ArtRage can’t use it and appears to not be responding). If only one is ticked, you might need to change to the other one.
- If you are using a separate graphics tablet to draw on (or a mouse!), turn off Realtime Stylus and restart ArtRage.
- If you are using a touchscreen device (e.g. a Cintiq or Surface Pro), turn off Wintab and restart ArtRage.
If you are seeing severe lag (strokes take a very long time to appear after you make them) while trying to draw on the canvas in Mac OS 10.11 using ArtRage Lite or ArtRage 4, you probably need to update your software to version 4.5.9 (or later). Earlier versions are not compatible with El Capitan.
If you aren’t sure whether this is the issue, go to Help > About ArtRage and check the version number. If it is earlier then 4.5.9, download the updated version from the member area. If it is 4.5.9 or later, then please contact us as you have a different problem.
Note: ArtRage Studio & Studio Pro users will also experience problems if you have not updated to version 3.5.12, but this is a pre-existing compatibility issue that has existed since Mac OS 10.9.
If you are experiencing regular crashes in Windows 10, this is probably due to a known compatibility issue with the multithreading feature. Windows 10 changed this system entirely, so it will no longer work properly in certain versions of ArtRage.
Multithreading allows ArtRage to handle multiple processes at once, so turning it off may cause some slowdowns at larger sizes, but it shouldn’t make too much difference. This feature doesn’t exist in ArtRage 2.
To prevent the crashes in ArtRage 3 Studio or Studio Pro:
Disable multithreading in Edit > ArtRage Preferences
To prevent the crashes in ArtRage 4:
Update to the latest version of ArtRage 4, which is fully compatible with Windows 10.
If you are still seeing crashes when you use menus, gestures, or stylus buttons, see ArtRage crashes with touch or stylus movements on Windows 10
If you get the error “An error occurred on attempting to create an object” when installing ArtRage on Mac OSX, you need to drag the ArtRage icon to the Applications folder
This will install ArtRage and allow you to open it.
ArtRage supports the two common driver standards for Windows, WinTab and RealTime Stylus. This are the programs that ensure the tablet or touchscreen works properly with ArtRage, allowing you to draw with it.
ArtRage also supports the ‘Precise Tablet’ setting: a high resolution input mode that creates more precise strokes.
Normally, Wintab is supported by desktop-based graphics tablets like the Intuos range, and RealTime Stylus is supported by touchscreen devices. However, it is possible for a specific device to be using the other kind of driver, or to be sending bad data that tells ArtRage it supports Precise Tablet mode, or the opposite tablet driver.
If you are seeing issues with the tablet drivers (e.g. pressure issues, freezes, trouble drawing properly, lag, crashes), the first step is to change the input settings in ArtRage. Sometimes ArtRage is getting conflicting information and only a certain combination of options will work.
Open ArtRage and go to Edit > ArtRage Preferences > Input Settings.
- Make sure that Wintab is ON and Precise Tablet and RealTime Stylus are turned OFF.
- Restart ArtRage and test.
- If that doesn’t help, turn Wintab OFF and RealTime Stylus ON
- Restart ArtRage and test
We also recommend disabling the Windows Ink setting if you are seeing problems, as it can interfere with other programs.
- Go to Start > Wacom Tablet > Wacom Tablet Properties > Mapping tab
- Uncheck “Use Windows Ink” in the bottom left corner
If you are seeing strange behaviour with the menus, or can only use the menus and not draw on the canvas, or are seeing strange zooming, ‘right click’, or unexplainable behaviours, check Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
If you are still seeing problems after this, you should:
- Check that your tablet drivers are up to date
- See if the same problems appear when only using a mouse or in Safe Mode or with your tablet driver disabled (if they do, it probably isn’t the tablet driver)
- Contact us for help troubleshooting the problem.
Which export file formats support transparency in ArtRage?ArtRage fully supports transparency in its native PTG format, but if you want to export a transparent image, you need to use PNG, PSD or TIFF file formats. ArtRage does not support transparency when exporting to JPG, GIF and BMP.
- Make sure that the layer or canvas you are currently exporting is already transparent in ArtRage.
- TIFF transparency is only supported when exporting individual layers from the layers menu. It is not supported when exporting the entire canvas.
- We recommend using PNG or PSD, as they will retain the most information and print at the highest quality.
Which export file types support layers?While ArtRage’s PTG format fully supports layers, the only file type that will also support layers when exported is PSD (Photoshop). All other file types will flatten the painting down to a single layer when exported.
What version of ArtRage am I using?
To check what version of ArtRage you have, go to the Help panel and choose the ‘About ArtRage’ option (shortcut CTRL+1). A pop up panel about ArtRage will appear. It will have the version number somewhere on the panel.
- ArtRage 4 – Bottom right in small letters
- ArtRage Studio / Studio Pro – Top right
- ArtRage 2 – Second box from the bottom
All Versions Purchased on Steam
If you’ve purchased ArtRage Studio Pro or Artrage 4 via the Steam store, when you launch the Steam client it should automatically download the latest update.
iPhone / iPad
ArtRage on the iPhone or iPad can be updated in the same manner as any application purchased from Apple’s App Store. Launch the App Store and use the update feature to download the latest version of ArtRage.
How can I use ArtRage 4 on Windows XP?ArtRage 4.5 does not support Windows XP. We have shifted the older ArtRage 4.0 build to an optional WinXP branch that you can find by following the steps below. This will allow you to continue to work with the XP compatible version.
To sign up to the WinXP option:
- Go to your Steam Library
- Right click on ArtRage 4
- Go to Properties
- Go to the Beta tab
- Opt into the WinXP Branch
I can’t preview the thumbnails for my files with my Steam installation of ArtRage?Because ArtRage uses a unique file format, normal operating systems cannot display the thumbnail image when browsing the files in folders. Normally, there is a special thumbnail viewing program installed as part of ArtRage, but it isn’t possible to include this with Steam installations for Windows operating systems.
Instead, you can download the free demo and take advantage of the thumbnail viewer that is installed along with it.
How to switch between the three different cursors
All desktop versions of ArtRage will allow you to choose between three cursors as you draw. You can switch between the precise (crosshairs), outline and tool views by pressing 1, 2 and 3.
You can also change them by going to Edit > ArtRage Preferences > Cursors.
- Precise: The Precise cursor is a small crosshairs that shows you the exact point you are touching the canvas. You can adjust the opacity of this cursor down to the point of invisibility in the ArtRage Preferences menu. This cursor will also appear for tools at very small sizes when using the Outline cursor and for all the digital editing tools with no outline, such as ‘Select’.
- Outline: The Outline cursor is an oval, circle or square outline that indicates the brush shape, direction and size. This is not the same as the brushstroke size, because many of the tools will spread out, bleed, blur, and generally change appearance depending on the canvas texture, pressure and other media. This is designed to mimic real tools. Just as with a real set of paint brushes, each tool has a specific size but can be used to paint a variety of strokes.
At very small sizes, or zoomed out views, the Outline cursor switches to the Precise cursor, so that you can still see what you are doing. The Pencil tool will always use the Precise cursor because it is so small.
- Tool: The Tool cursor lets you track which tool you are currently using and is very easy to track on the screen. It is an image of the selected tool at a fixed angle and size. The view will switch the to the Outline cursor when you are changing the size so that you can see what you are doing.
Different cursors will affect the apparent ‘lag’ from strokes. This is actually the ‘stroke gap’ and part of ArtRage’s live painting calculations. Small or non-existent cursors (e.g. as in the ArtRage Mobile apps) will display a very obvious Stroke Gap.
Learn more here: Why is ArtRage lagging? (About the stroke gap in ArtRage)
Problems Registering in the Member Area
If you are having a problem registering when you attempt to enter your serial number, it is likely to be one of the following issues:
Nothing happens when I enter my serial number
Sometimes the page does not update immediately. If you enter your serial number, the box disappears, and you do not get an error message of any kind, then you have probably registered successfully.
To get the serial number to appear and access your downloads, try:
- Refreshing the page
- Logging out and back in again
Serial number already registered
Serial numbers can only be registered under one account. If you get an error message saying that the serial number has already been registered, then you may already have an account under a different email address.
If you cannot find your other account, or do not think you have one, then please contact us and we will look up the details for you.
The serial you entered is not valid
The usual reason is that you are entering a non-ArtRage serial number (e.g. a Wacom Software Download Code), or have a made a mistake in one or more of the digits.
If you never receive a confirmation email on sign up
You will not be able to log back into your member area account until you have confirmed that you own the email address that you used to register with. You can do this by clicking the link in the confirmation email that we send you.
Sometimes the confirmation email is blocked by a spam filter and automatically deleted. Hotmail accounts are the most likely to have a problem.
The other usual reason is that there is a mistake in the email address that you entered and the email is being sent to the wrong address.
If you never receive the link to confirm your registration, contact us and we can approve your account for you.
My Lines Looked Wobbly and Broken When I Draw in ArtRage 4.5
If you are seeing wobbly, erratic or broken lines as you draw in ArtRage 4.5 then it’s possible that you have left the Snap To Grid feature on. This can remain active even when the Grid is hidden.
Are You Seeing Something Like This?
Turn Snap To Grid Off
To check whether this is the problem, open to the Grid menu from the top menu bar and see if “Snap To Grid” is checked in the pop up box.
You can open the Grid menu either by:
1. Looking for the shortcut on the menu bar along the top
This will open the pop up menu.
2. Find the Grid options under View > Grids
If you need some help navigating the Grids feature, see this guide: Grids in ArtRage 4.5
Where can I find ArtRage Studio Pro 4 or ArtRage Pro?
You can’t, it doesn’t exist!
Or rather, that product name doesn’t exist. When we first released ArtRage 3, it was split into casual and professional editions. We had to differentiate them, so we gave them slightly different names: Studio and Studio Pro.
However, we decided this was too confusing for users, so we merged the two editions when we brought out ArtRage 4, and dropped the “Studio” part entirely.
So the latest edition is only called ArtRage 4.
If you see someone selling ArtRage Studio Pro 4, then they are probably not selling ArtRage 4. They are usually selling an older version of ArtRage 3 and are almost definitely not a legitimate seller.
How can I rescue a PTG painting that won’t open in ArtRage?
If you receive an error message and are unable to open a PTG file, then it probably means that your ArtRage painting was were corrupted at some point. Damaged PTG files usually result from interrupted saves (for example, if the computer shuts down or ArtRage crashes). We will do our best to help troubleshoot the source of ArtRage errors, but usually cannot fix corrupted or partial files.
However, if you can see the image thumbnail then that means that the PNG preview image is intact. If you use File > Import Image File to open the damaged files, then it will import the PNG thumbnail.
This PNG file is the full size of your painting and high quality. It won’t rescue your layers or other paint information, but it will give you something to work with.
Backup Save Files
If crashes happen frequently for any reason, or you are working on an important painting, we recommend turning on the Store Backup Files option. You can find it by going to Edit > ArtRage Preferences > Advanced > Store Backup Files.
Adjust the slider to the number of backups you would like to keep.
Important: This function does not save a duplicate file. Instead, it keeps a history of previous saved versions.
Every time you save, it will delete the oldest backup file, and save the latest changes as a separate file, so if you have made important changes, save twice to update the older back up and the file you are actually working on.
How to I tell what version I am running and whether it is 64 bit?
If you aren’t sure whether you are running ArtRage 4.5 in 32 bit or 64 bit mode, there are two easy ways to find out.
1. Look at the splash screen on start up.
2. Look at the ‘about’ pop up window.
Go to Help > About ArtRage (Ctrl + 1) and look in the bottom right corner of the pop up window.
This is also how to check the version number.
32 bit Photoshop Filters
If you have 32 Bit Photoshop filters that are 32 bit, then these won’t run in 64 bit ArtRage 4.5. However, both OS X and Windows versions have the ability to run in 32 bit mode if they need it.
Mac OS X
On OS X, select the application icon and choose Get Info from the Finder’s File menu, then turn on the 32-bit Mode toggle in the info panel and the app will launch in 32 bit mode.
On a Windows 64 bit system we install 2 files: ArtRage.exe which is 64 bit, and ArtRage32.exe which is 32 bit.
To open “ArtRage32.exe”:
- Either locate the shortcut to ArtRage32 in the Start menu
- Or manually open ArtRage32.exe from the folder it is installed to. The file path is Program Files > Ambient Design > ArtRage 4 > ArtRage32.exe
- See more about Where is ArtRage 4.5 installed on Windows?
Does ArtRage 4.5 Support Windows XP?
No. Unfortunately, Windows XP support had to be dropped in the 4.5 update, as it was not capable of supporting certain upgraded features. ArtRage 4.5 supports Vista, Windows 7, Windows 8/8.1, and Windows 10 (as well as Mac OS 10.6 and later).
Microsoft provided support for Windows XP for the past 12 years. However, as of April 8, 2014, support and updates for Windows XP are no longer available. Accordingly later hardware/software features also become unsupported that is used in ArtRage 4.5, however we will still provide you with a different copy that will work with Windows XP due to this reason.
We have a download of the last supported version, ArtRage 4.0.6, available in the Member Area.
If you own an ArtRage 4.5 licence, you can register the serial there and choose to download the older version instead. You are then also able to download ArtRage 4.5, if you upgrade to a supported Operating System (such as Windows 7, 8/8.1, or 10).
This option will also be available for Steam users through Steam.
Can’t install on Windows and getting “Disk1.cab has an invalid digital signature”
If you are getting the following error:
A file that is required cannot be installed because the cabinet file C:\Documents and Settings\…\Application Data\Ambient Design\ArtRage Studio Pro\install\disk1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt.
This is usually a Windows XP or Vista issue and has been occurring with increasing frequency since Microsoft stopped supporting these operating systems, but also appears on later versions of Windows.
It is due to either the relevant digital certificates not being installed on your computer or a deeper problem on your system. Unfortunately the certificate and verification system are entirely handled by Microsoft, so we cannot help you fix this problem directly, only offer suggestions.
How to install ArtRage when you get this error
If you know that your computer is out of date, installing Windows updates may solve this problem. If this does not work, try the workarounds below.
Option 1: Copy the ArtRage files from another computer
The easiest way around it is generally to download ArtRage on a different computer, then save the file to a USB drive and use that to copy it to the computer that you want to install ArtRage to.
You can either install directly to a USB (choosing a location is an option during the install process) or install normally and then find the files by going to:
C: Drive > Program Files (or Program Files (x86) – it can be installed under either) > Ambient Design > ArtRage [Edition Name/Number]
Copy the entire folder and transfer it to the computer that you want ArtRage on.
Option 2: Turn off digital signature checking
The core of the problem is that your Windows installation is unable to contact the certificate provider that can verify the installer’s security certificate. This can happen for a number of reasons and it can be really hard to track down the cause. There are two things that you can try easily that may help:
If your Windows XP machine is unable to connect to the internet, Windows cannot verify the validity of the digital signature in the file. Make sure your machine can connect.
Windows requires that secure installers be verified before installation, which in turn requires that the OS is able to talk to the certificate provider to double check the certificate in the installer file. If your XP machine is unable to connect to the internet, or unable to contact the certificate provider, Windows will generate the error you see.
You can tell Windows not to check the digital signature of the file by turning on ‘Allow software to run or install even if the signature is invalid’ in the Internet Options section of your Control Panel or from Internet Explorer.
- Locate the Internet Options panel which is either in your Control Panel or accessible from Internet Explorer.
- Select the Advanced tab and scroll down the list of advanced options until you find the Security section.
- Look for an item called (or similar to) ‘Allow software to run or install even if the signature is invalid’. Turn that ON.
- Okay the panel.
What this does is tell Windows that the certificate of an application doesn’t need to be checked before installation. This can fix the problem you see, but in some cases Windows ignores that option and checks anyway.
Important: Turning this option off reduces your computer security – If it works for installing ArtRage you may want to turn it back on afterwards.
Option 3: Install the digital signature manually
It is also possible to manually install a verification certificate to allow Windows to verify the file offline, but this is quite complex. You would have to download or copy the certificate from elsewhere to do this.
This option is a lot more complicated and varies with each individual computer, so we may not be able to help directly. You need to:
- Find the certificate number in the error message (they are all different)
- Search online for the file to download (it may be available on Microsoft’s websites somewhere. If not, you will have to use your own judgement – people with the same problem may have shared it. Please be cautious when downloading mystery files from the internet).
Once you have located the correct file, see this articles for step by step assistance installing it to your computer:
Once you’ve updated your certificate, you should be able to run the ArtRage installer normally.
Which folders does ArtRage 4.5 install to when I update to it?
There are two standard places for programs to be installed on the C:// drive on Windows: Program Files and Program Files (x86). Traditionally, the (x86) folder is used for 32 bit applications and the Program Files folder is used for 64 bit applications.
However, this is simply a matter of organisation and it does not actually matter which folder an application installs to. 64 bit applications work fine from the (x86) folder and still run in 64 bit mode, the two folders are just folders, they have no special effect on how the operating system handles their contents.
Where does ArtRage 4.5 install?
ArtRage 4.5 installs to either of the above folders depending on the following:
- If you had a previous version of ArtRage installed the 4.5 update installs over that old version.
- If you did not have a previous version of ArtRage installed the 4.5 update installs either:
- To Program Files (x86) if you are running 32 bit Windows.
- To Program Files if you are running 64 bit Windows.
This means that if you had a version of ArtRage 4.0 installed in Program Files (x86) the new 4.5 update will install to that folder as well, even if you are using 64 bit Windows. This prevents shortcuts, file associations, and Windows Installer records being damaged.
As noted above, this has no effect whatsoever on the performance of the application.
Do I have to pay for a subscription to use ArtRage?
Buying ArtRage is a one off purchase. We do not use a subscription model and have no plans to switch to one. Once you purchase your ArtRage licence then it is yours for life, and you can download any updates from the Member Area as needed.
You do not need to be connected to the internet to use ArtRage.
The only time you ever need to pay money again is if you wish to upgrade to an entirely different edition, when you will receive a 50% discount.
Steam users have the option of running ArtRage without the Steam platform.
I just bought ArtRage and I haven’t received a serial number!
If you purchased ArtRage online through our website then you should receive a purchase confirmation emailing containing a direct download link and a serial number for ArtRage from our store.
If you have purchased the desktop version, there are download links for Windows and Mac OS X and a single serial number you can use on either or both.
If you did not receive a purchase email at all or deleted it
If you do not see an email from us at all, the first thing to do is check your spam folder.
If it’s not there, then give it a couple of hours. Normally it should be received within a few minutes, but in a few rare cases the email delivery could be delayed.
However, if it was blocked from ever reaching you, or if it has since been deleted, contact us directly via our Support form. We will be able to look your purchase details up if you provide the email that you purchased with (or your postal address).
You do not need the download link in the email to install ArtRage, as you can register the serial in our Members Area and download the latest version whenever you wish.
Also See: How do I register my copy of ArtRage?
If you did not purchase ArtRage directly from us, then see How do I find out what my serial number is?
Does ArtRage use Digital Rights Management or use any kind of background services?
The desktop versions of ArtRage do not use DRM, or run any kind of background services. There is no additional software installed, and there are no ads. Once you have successfully installed ArtRage, you do not need an internet connection at all (other than to check for updates. You can ignore this, or even turn it off entirely and check the forums yourself). We do recommend installing updates, however, as they tend to be important fixes or useful new features (see the update histories here).
The iOS apps are linked to your iTunes account and Apple profiles. They do not have any adware or other background services and are purely art apps.
You may install ArtRage on an additional computer for your own use. If you own two computers, upgrade to a new one, or want to temporarily use it elsewhere, then all you have to do is install, enter your serial number, and start drawing.
If you wish to use ArtRage on more computers, contact us for bulk and educational licencing options.
We also recommend uninstalling ArtRage when giving away computers as it is very easy to find the serial number. This could lead to problems for you later if someone else registers it before you do (preventing you from accessing updates), or causes it to be locked.
Registering your serial in the Member Area is optional but recommended.
DRM in the Steam Editions
ArtRage Studio Pro did include DRM when it was originally released on Steam. This was removed in later updates and entirely in ArtRage 4.
It was originally there to allow ArtRage to run through the Steam platform without needing a serial number. The DRM-free version requires users to enter a serial number the first time they launch ArtRage.
This also made it possible to launch ArtRage without the Steam platform.
Mac OS X – Crash Issue
We have seen a few instances of a crash when attempting to save a file for the first time on OS X when the save file dialog tries to open, and may occur in other situations where a file dialog is trying to open.
In many cases this crash appears to be caused by a bad file in the system. This file is called ‘SCFinderPlugin’ and is located in the Library folder. The crash is actually happening outside ArtRage in an OS system so we don’t know exactly why that file is causing it but it has been known to cause crashes in multiple different applications.
Checking the Crash Log to confirm the problem:
Note: This is optional, you can skip straight to the solution if you like.
You can do a quick check yourself in the crash log to see if this specific crash is the problem you are experiencing. To do this:
- When the application crashes, select the Report button. A window with a crash log appears.
- Near the top of the crash log text, look for a line that starts with: ‘Crashed Thread:’.
- This line tells you which system thread crashed (a number) but also indicates the function the crash occurred in. You can ignore the number.
- If the line contains this text, the crash is probably the one described in this FAQ answer: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Removing the file should resolve the crash. You need to locate it and move it out of the library. It may be installed in more than one library location so follow the steps below to locate and remove it.
- In the Finder, open the Go menu. If you see a ‘Library’ entry, click it. If you don’t see a Library entry, hold down Option on your keyboard and it should appear, then click it.
- In the Library folder, open the ‘Contextual Menu Items’ folder.
- If you see it, drag the SCFinderPlugin.plugin file out of that folder to your desktop.
- Now open the Macintosh HD, the place you see your Applications folder. There should be a ‘Library’ folder in there too. Open that.
- Repeat step 2 and 3 (you may want to put folders on the desktop to contain the duplicate files).
- Reboot and try the operation that crashed again.
You should be able to delete the files at this point. As noted above, the file and the crash it causes aren’t part of ArtRage so we don’t know exactly why this is happening, but you may find other applications also becoming more stable after its removal.
If you still have problems: Please send an email to email@example.com letting us know, and include a copy of the Crash Log generated when the application crashed. To include that, click the Report button when the crash occurs, copy the crash log text from the crash log window and paste that text in to the email you send us. We will need the crash log before we can help resolve the problem.
Multi-Monitor Support in Mavericks
Important Note for OS X 10.9 Users:
Changes to the way multi-monitor support is handled in OS X 10.9 Mavericks mean that there is one issue that cannot be resolved internal to ArtRage at this point in time. Changes in 3.5.11 mean that there is one additional issue to consider outside those reported for 3.5.10.
In situations where you have more than one monitor on your computer, and the external monitor is set to be laid out to the right of the main monitor, and ArtRage is launched on the main monitor, panels that appear at the right hand side of the ArtRage window such as Layers and Swatches may not appear when opened.
We have been researching this and at this point it appears to be an OS level problem. There are three workarounds:
- Move the second monitor to the Left of the main monitor in your Monitor Layout (we understand that this is inconvenient if the physical monitor is to the right).
- Move the main ArtRage window to the Second monitor. Note that this may still result in the panels being invisible sometimes.
- Turn off ‘Displays have separate Spaces’ (see below).
10.9 introduces the concept that each Display has its own set of Spaces. This appears to be causing the problem with panels not being visible when opened. To turn this feature off, open up the Settings app from the Dock and in the Mission Control section turn off ‘Displays have separate Spaces’. This causes the different monitors to share the same space and allows panels to open correctly.
In addition, users with multiple monitors may find that panels disappear when dragged off the monitor ArtRage is on if:
- The monitor ArtRage is on is not the main monitor.
- The monitor is laid out to the right of the main monitor.
- ‘Displays have separate Spaces’ is turned on.
Panels should appear again after restarting but may vanish if moved again. To resolve this, please turn off Displays have Separate Spaces in the Mission Control section of the Settings panel (see above).
Please note: ArtRage 4 does not require this setting to be turned off and should work correctly in multi-monitor setups.
Problems launching ArtRage through Steam
If you are having problems running the Steam version of ArtRage, then there are a couple of common issues that are likely to be to blame.
1. Verify the local file cache:
Locate ArtRage in the Library (under ‘All Software’, ‘All Games’ is selected by default and it’s not listed there). Right click it and select Properties, then select the Local Files tab. On the Local Files page, click ‘Verify Integrity of Application Cache’.
That should check to make sure that the files are all valid.
2. Try turning off the Steam Community options for the app:
Sometimes launching from Steam (which creates a virtual shared disk for their SteamCloud system) has been known to cause crashes in a variety of apps.
To turn this off for ArtRage…
Locate ArtRage in the Library as above, right click it and select Properties. On the General page, turn off ‘Enable Steam Community In-Game’. This tells Steam not to try launching special services when the app is launched.
If you are still having problems, try launching ArtRage without Steam.
Launching ArtRage as a standalone program
If you bought ArtRage through Steam and would like to run it without opening Steam, then you are able to do this by browsing directly to the ArtRage program file.
ArtRage does not use DRM and does not need an active internet connection.
To use ArtRage with the Steam client closed all you need to do is locate the application on disk and launch it directly.
To locate the ArtRage file
- Locate ArtRage in the Library (under ‘All Software’; ‘All Games’ is selected by default and it’s not listed there).
- Right click and select Properties, then select the Local Files tab.
- On the Local Files page, click Browse Local Files. This opens up the folder ArtRage is in. You can now close Steam.
- Double click the ArtRage.exe file and the app will launch.
- To run ArtRage without Steam every time, create a shortcut to this file from the folder.
- Do not make a shortcut using the Steam option to create a desktop shortcut – That shortcut will launch Steam when you use it.
- The first time you launch the product you will be asked to enter your serial number, subsequent launches should not require this.
Note: Earlier versions of ArtRage Studio Pro on Steam used DRM. It was removed in later updates.
Copy over ArtRage 3 Custom Resources
ArtRage 4 places custom resources in a different location to previous versions of ArtRage. This means that when you first start it, any custom resources you have created such as Presets, Stencils, Stickers etc. will not be available in the new product.
There is a shortcut built in to ArtRage 4 to help migrate resources over to the new product. Because these custom content items are all files on disk, they are easy to copy over. Here’s how you do it…
Copying Custom Resources From ArtRage 3:
- Open up ArtRage 4.
- In the Tools Menu locate the ‘User Content’ menu.
- At the top of the User Content menu is ‘Open User Content Folder…’ Select that menu item. This opens up the User Content folder for ArtRage 4. This folder is called ‘Custom Content’.
- Leave that folder open and return to ArtRage.
- Return to the Tools menu and locate the User Content menu again. This time, hold down the Shift key on your keyboard and select ‘Open User Content Folder…’ This opens up the User Content folder on your computer from ArtRage Studio or ArtRage Studio Pro. This folder is called ‘Resources’.
- Copy all of the folders from the old ArtRage Studio / ArtRage Studio Pro ‘Resources’ folder to the new ‘Custom Content’ folder.
- Restart ArtRage 4.
If nothing happens when you do step 5, the folder didn’t exist so you have no user content to copy over.
You have now copied all of the custom content you installed or created in ArtRage 3 to your ArtRage 4 installation.
Where do I get my serial number for my Wacom tablet?
Wacom bundles ArtRage in two different ways: CD-ROM or software download.
If it was on a CD, then the serial number should be printed on the CD case.
If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.
An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.
Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.
If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.
Serial number asked for every launch
Some Windows users have reported that every time they start ArtRage they are prompted to enter their Serial Number. This problem indicates that the application is not being given permission by the operating system to store the serial number in the Registry after it is entered.
To solve the problem, you need to launch ArtRage ‘as Administrator’ once and enter the Serial Number, this allows the application to store the number and it won’t ask for it again when you launch it normally.
How you do this depends on the version of Windows you are using:
To launch ArtRage as Administrator:
- Locate the ArtRage executable file ( ArtRage.exe , ArtRage Studio Pro.exe or ArtRage Studio.exe). This is generally found in c:\Program Files (x86)\Ambient Design\.
- Right click the .exe file and choose to Open as Administrator (the exact wording varies depending on your version of Windows).
- ArtRage will now launch and ask for your Serial Number. Enter it and click OK.
- Quit ArtRage and launch it normally. It should start without asking for your serial.
Note that the “Before Windows 8” instructions may work on Windows 8 if you are using Desktop Mode to right click on the ArtRage executable. If you are using the ‘Metro’ screen however, you will need to follow these instructions:
- Open the Start screen (press the Windows button on the device, or your keyboard).
- Start typing ‘ArtRage’ on the start screen to search for it.
- When it appears, right click on the application and look for the ‘Advanced’ option.
- Click on Advanced then select the Run as Administrator option.
If you still have problems: Please contact us via the Support Page for assistance. When you contact us, let us know that you tried these steps, and which version of Windows you are using.
%%String Table Error
Some users have reported an error when launching ArtRage on a non administrator or other secondary account on OS X. When the app is launched, an error appears indicating that an object could not be created and the detail text is ‘%%String Table Error’. The app then needs to be force quit.
This problem indicates that the application is being denied permission to access the files stored inside its contents, this appears to relate to file ownership and if you follow these steps it should be resolved:
- Make sure that you are logged in to the primary account on the computer (the one ArtRage works for) and that the other account is not logged in as well.
- Locate the ArtRage app in the Applications folder (or wherever you installed it). Please make sure you have located the actual application, not a shortcut or item on the dock.
- Right click the ArtRage app and select Show Package Contents from the menu that appears (if right click is not available, hold down the Control button on your keyboard and single click normally on the application). That opens a folder that contains a ‘Contents’ folder. This is inside the ArtRage app bundle.
- Open the Contents folder and you should see a Resources folder. Single click that and Get Info for it by selecting Get Info from the File Menu in the finder, or pressing Cmd + I on your keyboard.
- Locate the ‘Sharing and Permissions’ section of the info panel (it may be closed, click the arrow next to it to open it up).
- Make sure that the ‘Everyone’ permission is set to Read Only or Read and Write. If it says ‘No Access’ change that to Read Only.
- Click the lock icon beneath the permissions list and enter your admin password to allow changes to be made.
- Now click the cog icon just beneath the list of permissions and select ‘Apply to enclosed items’ then click OK.
What we are doing here is changing the permissions of all of the files inside the Resources folder to make sure that they are available for reading by all accounts on your system. You should now try running ArtRage on the secondary account.
If you still have problems: Please contact us via the Support Page for assistance. When you contact us, let us know that you tried these steps, and which version of OS X you are using.
How can I use my own custom fonts in ArtRage?
ArtRage uses the fonts that are available in your computer’s fonts folder. You can add fonts yourself by installing them to the computer as normal. You cannot add new fonts to the mobile versions, only to the desktop versions.
ArtRage only supports .ttf (TrueType Font), and does not support .otf (OpenType Font). It may not be able to display fonts with unusual kerning information.
Windows: Install new fonts by double clicking on downloaded files and choosing “Install”, or via Open Control Panel > Appearance and Personalization > Fonts
Mac OSX: Install new fonts via the OS X Font Book, located in the Applications folder (in the Finder, choose Go > Applications).
Note: We cannot offer support for installing specific fonts. These instructions are the standard steps for normal font installation on a Windows or Mac OSX computer.
How do I update ArtRage to the latest version?
Incremental updates are provided freely from time to time for our products. The latest versions may contain bug fixes and/or enhancements, etc.
To download updates you will need to register an account with us at //members.artrage.com unless you are using a mobile iOS version or bought your copy of ArtRage through Steam. Both of these install updates automatically through iTunes and Steam and cannot be registered in the Member Area. All other desktop editions can be registered normally.
There is an internal update check in ArtRage. If you leave this on, the pop up News Panel will inform you if there is a new version, and provide a button to link to the Member Area.
If you have turned the update check off, you can perform it manually through the Help menu.
Select ‘Help > Check For Updates’ from the menus inside the product.
ArtRage Studio / Studio Pro
Select ‘Help > ArtRage News and Updates’ from the menus inside the product.
To update ArtRage, open ArtRage’s Help menu and click on ‘Check for updates online’.
The old internal update system on ArtRage 2 does not work with our current website. You can download the latest version of ArtRage directly from //members.artrage.com.
ArtRage 2 is an old product. The latest version is 2.6, and there are unlikely to be any future updates.
My Password is incorrect for the Artrage Member Area
Please double check that you have typed your password correctly.
Passwords are case sensitive, ensure your ‘Caps Lock’ key on the keyboard isn’t on.
Ensure that your login email address is also correct and the one you originally signed up on. If you have changed to using a new email account, you will still need to login via the old one first, then update your email details inside.
From the Member’s Area, you can reset your password via the Lost Password. Here you will need to provide your email address, which you originally signed up with. Instructions on how to reset your password will be emailed to your registered email address within a few minutes. Check the Junk Folder of your email inbox, if you haven’t received it. You will need to follow the email’s reset link and change the password after verification.
If you have problems with the reset link, then the most likely reasons that the link does not work are:
- It is not the most recent link (if you have tried more than once, make sure you have the most recent email)
- The email or browser is cutting off the last part of the link. Try copying and pasting the entire thing into your address bar (make sure it ends in your email address).
If you still get the error message and can not complete the above steps, please contact us via the ArtRage Members Support, let us know the email address of the account you were using to log in.
What do I get if I register my copy of ArtRage?
We highly recommend that you register your ArtRage serial number in the member area, because it allows you to:
- Download the latest version of your software whenever you need it (including when you need to update)
- Download the different installers for Mac OS X and Windows
- Keep a record of your serial number in a secure place in case you lose your details
- Access upgrade discounts to the latest edition
If you are having problems registering, see:
How do I login to the Member Area?
To login to the Member Area, you will need to have registered. To register with the Member Area:
- Go to the ArtRage Member Area or by clicking ‘Member Area’ from the ‘Community’ dropdown navigation bar on the ArtRage website.
- Click the ‘Create Account’ button and follow the instructions.
- When you have finished, the website will send you an email. Click the link in the email to confirm your registration.
You only need to do this once. Once you have registered, you can log in to the Member Area by entering your email address and the password you chose when you registered on the main page of the Member Area, and clicking the ‘Login’ button.
Please Note: Purchasing ArtRage does not automatically create a Member Area account for you. You will need to register manually if you wish to use the Member Area.
How do I register my copy of ArtRage?
To register a copy of ArtRage to your user account:
- Log in to the Member Area using your account details.
- How do I find out what my serial number is?
Note: Member Area accounts are not created automatically when you purchase the product, if the member area tells you there is no account with your email address, please create one.
- Click the ‘register’ button next to ‘add new product’ and enter your ArtRage serial number / registration key.
- Refresh the page if nothing appears to change.
- You should now see it listed with a download button beneath which you can click to download any of the latest versions.
- If you want to upgrade to our most recent edition, you will see an “Upgrade to ArtRage 4” button. This will take you to our online store with a 50% discount applied.
If you do not know your serial number
Follow the steps here: How do I find out what my serial number is?
How do I change my password / email address?
To change any of your personal details log in to our Member Area using your old details and you can edit your details at the top of the page.
Why can’t I import my Photoshop documents?Check that you are not trying to import a CMYK document. ArtRage is an RGB application and does not currently support CMYK.
If you are using the old, free version of ArtRage 2, then you will not be able to import documents with multiple layers as ArtRage Starter Edition does not have layer support.
What image formats does ArtRage use?ArtRage uses the custom file type “PTG”, and all paintings will be saved in this format. It’s always a good idea to keep a copy of your work in Artrage painting format (PTG), as this format supports layers, paint thickness, paint wetness and so on. However you can also import and export your work as other standard image types.
To save a painting in a non-PTG format, go to File > Export as Image (ArtRage 2) or File > Export Image File (ArtRage 3 & later), then select the format you wish to use.
To load a non-PTG file as a new painting or as a new layer in an existing painting, go to File > Import Image File or Import Image File to Layer.
Supported File TypesArtRage supports JPG, BMP, PNG, GIF, PSD and TIF formats. PSD files can be loaded using “File > Open…” as well as “File > Import…” and ArtRage fully supports PSD layers. Importing a PTG image will instead import the fullsize PNG image that is uses for file previews. This can be used to recover images from corrupted ArtRage paintings.
I’m getting strange behavior / no pressure support when using my graphics tablet with ArtRageIf you’re using ArtRage on Windows and see strange behaviour when using a graphics tablet, try the following: Check that you have the latest version of ArtRage ( Help -> Check for updates online ). If not, download the latest version of ArtRage from our Member Area. Download and install the latest version of tablet software from your tablet manufacturer’s website. If you still have problems, please contact us via the support page so that we can help.
When I start ArtRage 2 Wacom Edition I get: ‘This application will only run on a Wacom tablet’The way that Wacom tablets are identified changed in recent operating systems, so you may see this error when starting ArtRage.Downloading and installing the latest tablet software from Wacom’s website should correct this, but as we removed the tablet check in Artrage 2.5.20 it is also worthwhile downloading the latest version of ArtRage from our Members Area.
Can I run ArtRage on Linux?
ArtRage does not support Linux natively but some users have reported being able to run it using Wine. For more information, check in the forums.
Note that we cannot support your version of ArtRage if you choose to run it on Linux.
For more information about supported platforms, see ArtRage Supported Platforms & Devices
I get a ‘gdiplus.dll’ error when I try to start ArtRage on Windows 2000. How can I fix this?
If you get an error message which refers to gdiplus.dll when you try to launch ArtRage on Windows 2000, you can download the related file here from Microsoft’s site:
When you’ve downloaded the file, run it and it will create two folders, ‘asms’ and ‘idw’. The folder you want is: asms/10/msft/windows/gdiplus
From that gdiplus folder, copy ‘gdiplus.dll’ in to your ArtRage program folder (usually in C:Program FilesAmbient DesignArtRage 2, or C:Program FilesAmbient DesignArtRage Studio Pro etc.). Just make sure that the gdiplus.dll file is in the same location as your ArtRage.exe file (or ArtRage Studio Pro.exe file if you’re using Studio Pro etc.).
The application should now launch normally.
If I get a new computer or upgrade my operating system and lose ArtRage, can I reinstall it?Yes. As long as you have the serial number, you can re-download ArtRage from the members area and install it again.The application should now launch normally.
Problems drawing with Mavericks (Mac OS 10.9) or Yosemite (Mac OS 10.10)
If you are using ArtRage Studio or Studio Pro on Mavericks or Yosemite and you are seeing the cursor vanishing when you move it over the canvas, or strokes not appearing, or showing significant lag, then you need to download the latest version from our Member Area. This is quite common if you bought a slightly older version of ArtRage through a third party or have not updated recently.
The latest version of ArtRage 3 is 3.5.12. This version includes fixes specifically for Mavericks.But it says I’m up-to-date?
The update check is also buggy in Mavericks. This was fixed in versions 3.5.10 – 3.5.12. Check your version number instead, by going to Help > About ArtRage.
So how do I get the update again?
You can download the latest version anytime you like, as long as you have registered the serial number in our member area.
If you have never registered your copy of ArtRage in the Member Area, it is quite straightforward.
- Find your serial number (You should be able to find your serial in ArtRage by going to Help > Change serial number )
- Go to our Member Area
- Click ‘create account’ and follow the instructions if you haven’t done so before
- Log in, click ‘register’, then enter your serial number and click ‘save’
You should now see your serial number listed with a download button beneath. Click this button to download the latest Windows or OS X version of your software.
If you still have problems, please submit a support request.
Are there any limits to what I can do with the artwork I produce in ArtRage?
Any work you produce with ArtRage is yours to do whatever you like with, including selling your work.
We just provide the tools for you to create art and make no claim to anything you create.
I have OSX and Windows, do I need to buy a copy for each platform?
ArtRage can be purchased for both Windows & OS X – providing you with one serial key, but two download files depending on what version you wish to use.
Your ArtRage license is for a single user, but if you wish to install on more than one platform for your own use you can register your key in the Member Area and download the installer for any of the platforms the product is available on.
Does ArtRage install any additional software such as AdWare
ArtRage does not contain any additional software. It does not contain any adware, spyware or malware of any sort.
We here at Ambient Design respects your privacy and remain unintrusive, even in our demo software. We will not apply any nasty extras or advertising into our products and ensure that there are no viruses in our downloads.
We can not guarantee this if you have downloaded our software from third party websites. Some sites might of repackage our software with something malicious, this is against our policy and illegal to do, but still may happen. We recommend you download the software only from our official site or highly trusted sites. It is ideal to have a good quality virus scanner and firewall installed. For safety, virus scan any downloaded file from the internet first before running it.
If you believe you have been infected, there are various programs that can help ensure your PC is clean and eliminate any nasty spyware, such as:
Disclaimer: We are not affiliated with any of the above software and cannot guarantee that it will always work or remain available.
When attempting to start or update ArtRage 2 on OS X Leopard, I am getting a crashIf you have an older version of ArtRage 2, you may experience a crash on startup or when updating. To correct this, download the latest version of ArtRage from //members.artrage.com.The latest version of ArtRage 2 is installed to your Applications folder as ‘ArtRage 2.6’ by default.
I have a previous version of ArtRage, do I get a discount if upgrading
Owners of previous versions of ArtRage including ArtRage 2, ArtRage Studio, Studio Pro, and ArtRage 4 are eligible for a discount on upgrading to the latest version of ArtRage.
For more information, see ArtRage Upgrades.
My registration key / serial number is not accepted when I enter it
If you receive an error indicating that your ArtRage product key is not valid, please check the following…
Note: The serial number can also be known by some as the registration key, license code or product key, it means the same thing.
Before you can use ArtRage for the first time you will need to unlock it using your Serial Number. Your Serial Number is a 25 digit number that you should have received when you purchased the product.
If you purchased ArtRage from us online your Serial Number will be in the email that contains your product download link. If you received ArtRage on CD you will need to check the CD cover or the contents of the box it came in.
When you start ArtRage for the first time you will be presented with the Unlock Panel. If you follow the instructions on this panel, enter your Serial Number then click OK the product should be unlocked. If you enter your Serial Number and it does not work please check the number you are entering carefully to make sure there are no mistakes. If you received the number in an email you can copy it from the email and paste it in to the panel using the button provided. If that still does not work please use the ArtRage Support Page to request support.
ArtRage Studio / Studio Pro
ArtRage Studio and Studio Pro serial numbers are 25 characters long, split in to groups of 5. If your serial number is not accepted when you enter it, please make sure you have copied it correctly. You can paste it in to the Unlock panel using the button provided.
Artrage keys are 20 digits long, so if you are entering a different number of digits, check that it is being read correctly. If you are copying and pasting the registration key, make sure that you are not copying any additional spaces or additional information, just the key itself.
Common Typo Mistakes
You might have mistyped your product key. Try retyping it carefully, making sure each character is correct.
|What you see:||It could be:|
|Letter “O”||Number Zero “0”|
|Letter “I”||Number One “1”|
|Letter “S”||Number Five “5”|
|Letter “B”||Number Eight “8”|
|Letter “W”||Two Letters “V” “V”|