Frequently Asked Questions
If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.
If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.
We recommend using our ArtRage 4 demo until you get everything sorted.
Does ArtRage 4.5 Support Windows XP?
No. Unfortunately, Windows XP support had to be dropped in the 4.5 update, as it was not capable of supporting certain upgraded features. ArtRage 4.5 supports Vista, Windows 7, Windows 8/8.1, and Windows 10 (as well as Mac OS 10.6 and later).
Microsoft provided support for Windows XP for the past 12 years. However, as of April 8, 2014, support and updates for Windows XP are no longer available. Accordingly later hardware/software features also become unsupported that is used in ArtRage 4.5, however we will still provide you with a different copy that will work with Windows XP due to this reason.
We have a download of the last supported version, ArtRage 4.0.6, available in the Member Area.
If you own an ArtRage 4.5 licence, you can register the serial there and choose to download the older version instead. You are then also able to download ArtRage 4.5, if you upgrade to a supported Operating System (such as Windows 7, 8/8.1, or 10).
This option will also be available for Steam users through Steam.
Can’t install on Windows and getting “Disk1.cab has an invalid digital signature”
If you are getting the following error:
A file that is required cannot be installed because the cabinet file C:\Documents and Settings\…\Application Data\Ambient Design\ArtRage Studio Pro\install\disk1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt.
This is usually a Windows XP issue and has been occurring with increasing frequency since Microsoft stopped supporting this operating system, but also appears on later versions of Windows.
It is due to either the relevant digital certificates not being installed on your computer or a deeper problem on your system. Unfortunately the certificate and verification system are entirely handled by Microsoft, so we cannot help you fix this problem directly.
How to install ArtRage when you get this error
Option 1: Copy the ArtRage files from another computer
The easiest way around it is generally to download ArtRage on a different computer, then save the file to a USB drive and use that to copy it to the computer that you want to install ArtRage to.
You can either install directly to a USB (choosing a location is an option during the install process) or install normally and then find the files by going to:
C: Drive > Program Files (or Program Files (x86) – it can be installed under either) > Ambient Design > ArtRage [Edition Name/Number]
Copy the entire folder and transfer it to the computer that you want ArtRage on.
Option 2: Turn off digital signature checking
The core of the problem is that your Windows installation is unable to contact the certificate provider that can verify the installer’s security certificate. This can happen for a number of reasons and it can be really hard to track down the cause. There are two things that you can try easily that may help:
If your Windows XP machine is unable to connect to the internet, Windows cannot verify the validity of the digital signature in the file. Make sure your machine can connect.
Windows requires that secure installers be verified before installation, which in turn requires that the OS is able to talk to the certificate provider to double check the certificate in the installer file. If your XP machine is unable to connect to the internet, or unable to contact the certificate provider, Windows will generate the error you see.
You can tell Windows not to check the digital signature of the file by turning on ‘Allow software to run or install even if the signature is invalid’ in the Internet Options section of your Control Panel or from Internet Explorer.
- Locate the Internet Options panel which is either in your Control Panel or accessible from Internet Explorer.
- Select the Advanced tab and scroll down the list of advanced options until you find the Security section.
- Look for an item called (or similar to) ‘Allow software to run or install even if the signature is invalid’. Turn that ON.
- Okay the panel.
What this does is tell Windows that the certificate of an application doesn’t need to be checked before installation. This can fix the problem you see, but in some cases Windows ignores that option and checks anyway.
Important: Turning off that option reduces your computer security – If it works for installing ArtRage you may want to turn it back on afterwards.
Option 3: Install the digital signature manually
It is also possible to manually install a verification certificate to allow Windows to verify the file offline, but this is quite complex. You would have to download or copy the certificate from elsewhere to do this.
This option is a lot more complicated and varies with each individual computer, so we may not be able to help directly. You need to:
- Find the certificate number in the error message (they are all different)
- Search online for the file to download (it may be available on Microsoft’s websites somewhere. If not, you will have to use your own judgement – people with the same problem may have shared it. Please be cautious when downloading mystery files from the internet).
Once you have located the correct file, see this articles for step by step assistance installing it to your computer:
Once you’ve updated your certificate, you should be able to run the ArtRage installer normally.
Which folders does ArtRage 4.5 install to when I update to it?
There are two standard places for programs to be installed on the C:// drive on Windows: Program Files and Program Files (x86). Traditionally, the (x86) folder is used for 32 bit applications and the Program Files folder is used for 64 bit applications.
However, this is simply a matter of organisation and it does not actually matter which folder an application installs to. 64 bit applications work fine from the (x86) folder and still run in 64 bit mode, the two folders are just folders, they have no special effect on how the operating system handles their contents.
Where does ArtRage 4.5 install?
ArtRage 4.5 installs to either of the above folders depending on the following:
- If you had a previous version of ArtRage installed the 4.5 update installs over that old version.
- If you did not have a previous version of ArtRage installed the 4.5 update installs either:
- To Program Files (x86) if you are running 32 bit Windows.
- To Program Files if you are running 64 bit Windows.
This means that if you had a version of ArtRage 4.0 installed in Program Files (x86) the new 4.5 update will install to that folder as well, even if you are using 64 bit Windows. This prevents shortcuts, file associations, and Windows Installer records being damaged.
As noted above, this has no effect whatsoever on the performance of the application.
Does ArtRage use Digital Rights Management or use any kind of background services?
The desktop versions of ArtRage do not use DRM, or run any kind of background services. There is no additional software installed, and there are no ads. Once you have successfully installed ArtRage, you do not need an internet connection at all (other than to check for updates. You can ignore this, or even turn it off entirely and check the forums yourself). We do recommend installing updates, however, as they tend to be important fixes or useful new features (see the update histories here).
The iOS apps are linked to your iTunes account and Apple profiles. They do not have any adware or other background services and are purely art apps.
You may install ArtRage on an additional computer for your own use. If you own two computers, upgrade to a new one, or want to temporarily use it elsewhere, then all you have to do is install, enter your serial number, and start drawing.
If you wish to use ArtRage on more computers, contact us for bulk and educational licencing options.
We also recommend uninstalling ArtRage when giving away computers as it is very easy to find the serial number. This could lead to problems for you later if someone else registers it before you do (preventing you from accessing updates), or causes it to be locked.
Registering your serial in the Member Area is optional but recommended.
DRM in the Steam Editions
ArtRage Studio Pro did include DRM when it was originally released on Steam. This was removed in later updates and entirely in ArtRage 4.
It was originally there to allow ArtRage to run through the Steam platform without needing a serial number. The DRM-free version requires users to enter a serial number the first time they launch ArtRage.
This also made it possible to launch ArtRage without the Steam platform.
How do I update ArtRage to the latest version?
Incremental updates are provided freely from time to time for our products. The latest versions may contain bug fixes and/or enhancements, etc.
To download updates you will need to register an account with us at //members.artrage.com unless you are using a mobile iOS version or bought your copy of ArtRage through Steam. Both of these install updates automatically through iTunes and Steam and cannot be registered in the Member Area. All other desktop editions can be registered normally.
There is an internal update check in ArtRage. If you leave this on, the pop up News Panel will inform you if there is a new version, and provide a button to link to the Member Area.
If you have turned the update check off, you can perform it manually through the Help menu.
Select ‘Help > Check For Updates’ from the menus inside the product.
ArtRage Studio / Studio Pro
Select ‘Help > ArtRage News and Updates’ from the menus inside the product.
To update ArtRage, open ArtRage’s Help menu and click on ‘Check for updates online’.
The old internal update system on ArtRage 2 does not work with our current website. You can download the latest version of ArtRage directly from //members.artrage.com.
ArtRage 2 is an old product. The latest version is 2.6, and there are unlikely to be any future updates.
Can I run ArtRage on Linux?
ArtRage does not support Linux natively but some users have reported being able to run it using Wine. For more information, check in the forums.
Note that we cannot support your version of ArtRage if you choose to run it on Linux.
For more information about supported platforms, see ArtRage Supported Platforms & Devices
If I get a new computer or upgrade my operating system and lose ArtRage, can I reinstall it?Yes. As long as you have the serial number, you can re-download ArtRage from the members area and install it again.The application should now launch normally.
My ArtRage download doesn’t complete properly
Before downloading ArtRage, make sure to temporarily disable any download accelerators, download managers or browser download addons. These can on occasion cause problems with downloads. If you find this doesn’t help, please contact us via the support page, let us know where you’re trying to download from, what operating system and browser you’re using, what is happening and the full text of any error messages you see and we’ll be happy to help or provide an alternative.
I’ve purchased ArtRage, but I’m not sure how to download it
After you complete your purchase of ArtRage from our online store, you should see download links displayed for Windows and OS X. Click the download link for your operating system to download the ArtRage installer. If you have closed the page, the online store also sends you an email with your serial number and download links for ArtRage. Click the link in the email to download the ArtRage installer.
If you have any problems, please feel free to contact us via the ‘send a support request‘ option and we’ll be happy to help.
Once you have your serial number, you can also download ArtRage directly from our website whenever you like via the Member Area.
Downloading ArtRage software again?
To download a new installer for your ArtRage software you need to register a user account in the ArtRage Member Area.
After logging in to the Member Area, you will need to register your software if you have not done so previously.
Once you have an account on the Member Area and have registered your software, you can download your software at any point by logging in, and clicking the download button just beneath your ArtRage serial number / registration key.
Users of ArtRage Deluxe can download the software from the Member’s Area but the additional DVD content is not available for download from Ambient Design. For further assistance downloading additional content please contact the publisher via their SmithMicro Support.