FAQs

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Frequently Asked Questions

The current versions of ArtRage support the following systems and languages. Note that if your language is not supported, ArtRage will default to English, and ArtRage for Windows or macOS allows you to manually select an alternative language from the list of ones it supports:

Windows or macOS:

ArtRage 5 and ArtRage Lite both support:

Systems: Windows Vista or later, 32 and 64 bit. macOS 10.7 or later, 32 and 64 bit. Languages: English, French, German, Spanish, Italian, Dutch, Russian, and Japanese.

ArtRage for iOS:

ArtRage for iOS supports:

Systems: iOS 10 or later.
Hardware: ArtRage for iOS is a Universal app that supports both iPad and iPhone. Includes support for Apple Pencil and styluses from Wacom and Adonit.
Languages: English, French, German, Spanish, Italian, Dutch, Russian, and Japanese.

ArtRage for Android:

ArtRage for Android and ArtRage Oil Painter Free for Android both support:

Systems: Android 4.0 or later.
Hardware: Phone and Tablet devices with a screen 320dpi or greater. Includes support for Samsung S-Pen.
Languages: English, French, German, Spanish, Portuguese, Japanese, Korean, Russian, Vietnamese, Chinese (Simplified and Traditional).

ArtRage for Windows or macOS:

Updates to your version (for example, updating ArtRage 4.0 to 4.5) are provided free of charge from our Member Area. Upgrades to new versions (for example upgrading ArtRage 4 to ArtRage 5) are given an upgrade discount to make the cost of the new version cheaper, this is also provided from our Member Area.

To download the latest version of your software our claim an upgrade discount please follow these steps:

  1. Make sure you have created a Member Area Account. Click here for more information on how to do this.
  2. Make sure you have Registered your ArtRage Serial Number. Click here for more information on how to do this.

Once you have followed those steps, check that your current product is listed on your Profile page then you can move on to the next step.

To Download Updates:

To update to the latest version of your product click the Download button next to its entry on your Profile Page. That will provide you with options such as downloading for Windows or macOS. Select the appropriate version and download the software to your computer.

The file you download is an installer file. Locate it on your computer and double click it then follow instructions to install it. Once you have done that, your old version of ArtRage will have been updated to the latest. Note that any custom content you made such as tool presets and stencils, and your saved paintings will not be harmed by this update process.

To Purchase an Upgrade:

To purchase an upgrade to a new version of ArtRage click the Upgrade button next to your current version on your Profile Page. This will assign you an upgrade coupon and a popup will appear with an Upgrade button that you can click to confirm that you wish to proceed. Click this and you will be taken to the online store with your discount coupon applied to the new product price.

When you complete your purchase the store will email you a new Serial Number and download links for the new product. Download the product to your computer and double click the installation file to install it.

If you see a note next to your product on the Profile Page indicating that your Coupon has ‘already been claimed’ please contact our Customer Support as this message usually indicates that an older coupon was claimed but not used before we adjusted our systems, and we should be able to assist.

ArtRage for iOS or Android:

Updates to the latest version of your App on iOS or Android are handled by the store you downloaded the app from. Return there and you should be able to download the latest version of the product.

Unfortunately we do not have access to the download systems of those stores so if you have problems downloading, or if it looks like you need to purchase the App again when you have already purchased it, please contact customer support for the store, they should be able to help you solve the problem.

ArtRage for Windows or macOS:

When you purchase ArtRage or ArtRage Lite for Windows or macOS you receive an installer with the software product and a range of sample resources such as tool presets, sticker sheet, stencils, and more.

The software you receive does not require a Subscription – once you have paid for it you can use it for as long as you want with no further payments. We provide a free download service via the ArtRage Member Area that lets you download the installer for your product again whenever you need it if you have Registered your Serial Number there.

Updates to your version (for example, updating ArtRage 4.0 to 4.5) are provided free of charge, these usually include fixes for issues that appeared after release, and sometimes small feature updates.

Upgrades to new versions (for example upgrading ArtRage 4 to ArtRage 5) are given an upgrade discount to make the cost of the new version cheaper. These upgrades come with major feature additions.

We allow you to install ArtRage on more than one computer for your own use, so if you have a laptop and a desktop machine you can install on both from the same license.

ArtRage for iOS or Android:

When you purchase ArtRage for iOS or Android you receive the application and sample resources such as tool presets, downloaded from the store you used to make the purchase.

The App does not require a subscription and does not contain any in-App purchases so all of the features are available for use without further purchase.

If you download the Free version of ArtRage for Android (‘ArtRage Oil Painter Free’) you receive a limited feature set only, but the product does not require a purchase to use the features it provides. It does contain a ‘Purchase’ button allowing you to purchase the full version of ArtRage for Android but it does not contain advertising from other companies.

When you Unlock ArtRage you are given the option to Register it. This is done using the ArtRage Member Area. Follow these steps:

  1. Create a Member Area account if you do not already have one. These accounts are not automatically created when you purchase the product. For more information click here
  2. On the Profile page click the ‘Register’ button which is to the of the ‘Add New Product’ text.
  3. Enter your ArtRage Serial Number in the popup that appears. If you do not know your Serial Number, click here for information on how to find it.
  4. Click ‘Save’ under the Serial Number you entered.

If the page does not update to display your product, click outside the popup to dismiss it then click on the Profile link at the very top of the page, this should update to display the registered product.

Note that you only need to register the product once. Once it has been registered you do not need to repeat the process if you ever need to reinstall and unlock ArtRage again.

On Windows or macOS, the first time you launch ArtRage you will be asked to Unlock the product using your Serial Number. You will also be asked to enter it when you Register your product in our Member Area. If you experience problems with either of these systems, please double check that you have entered the right Serial Number:

Serial Number Error when Unlocking or Registering:

– ArtRage 3 or later uses a 25 digit Serial Number. ArtRage 2 uses a 20 digit Registration Key.

– If you have your Serial Number in digital format such as in an email you can Copy it from there and Paste it in to the Unlock panel in ArtRage.

– If you received ArtRage with a Wacom graphics tablet or other hardware, please make sure you are using the ArtRage Serial Number the manufacturer provided, Wacom ‘Software Download Bundle’ codes and tablet serial numbers will not unlock ArtRage.

Serial Number Already Claimed when Registering:

Each ArtRage Serial Number can only be Registered once in our Member Area. If you receive an error telling you that your Serial has already been registered, it may be because you previously registered it with a different email address, or that a duplicate Serial Number has been given out. Please contact us and let us know the Serial Number you are trying to register and we can look in to it for you.

If you continue to have problems, please contact us and let us know the Serial Number you are entering along with where you received it from and we should be able to help!

Where you can find your ArtRage Serial Number depends on which version you are using:

ArtRage for iOS or Android:

The iOS and Android versions of ArtRage do not require a Serial Number so you should not need one.

ArtRage for Windows / macOS:

If you have ArtRage running on your computer you can locate your Serial Number using its option in the Help Menu. If you do not have ArtRage running, where you find your Serial depends on where you purchased it:

Purchased from us:

If you purchased ArtRage from our website you would have received your 25 digit Serial Number with your purchase confirmation email. If you cannot locate it, please contact us and let us know the email address or street address you used when you made the purchase so we can confirm your details and find your Serial.

Note that if you own ArtRage 2, the Serial Number is called a ‘Registration Key’ in your email and is a 20 digit code.

Received with a Wacom or other graphics tablet or hardware:

If you received your software as part of a bundle with a Wacom or other model graphics tablet or hardware your Serial Number should have been provided by the company who manufactured the tablet. Because we do not have access to their customer systems, you will need to contact Customer Support for the company who manufactured the hardware and they should be able to help.

Purchased on Steam:

If you purchased ArtRage on Steam you can locate your Serial Number using the ‘CD Key’ option for the software in your library. To do this: Launch the Steam Client, right-click the ArtRage app under your Steam Library and then select “View CD-Key”. If desired, you can copy this serial key and register it in our member area to gain download links for the non-steam version and upgrade discounts.

ArtRage 2 from Smith Micro:

If you purchased a boxed copy of ArtRage from Smith Micro your Serial Number should be in the box. Unfortunately we do not have access to serial number records for Smith Micro customers so if you are unable to locate it you will need to contact their Customer Support line.

Windows and macOS

After you complete your purchase of ArtRage from our online store, you should see download links displayed for Windows and OS X. Click the download link for your operating system to download the ArtRage installer. The online store also sends you an email with your serial number and download links for ArtRage.

If you no longer have the email from the online store, or their download link has expired, you can also download ArtRage from our Member Area once you’ve created a Member Area account and registered your ArtRage serial number.

You can find how to create a Member Area account here and how to register ArtRage here.

If you are unsure or need help, please contact us! We’ll be happy to help track down your purchase and help you to download your software again.

Android and iOS

After purchasing the mobile version of ArtRage from the Google Play store or iOS App Store, you can download the app right away from that store.

We have purchase links for all versions of ArtRage on our Buy page.

Visit that page and select the version you want ( ArtRage 5 or ArtRage Lite for Windows or macOS, ArtRage for iOS for iPad and iPhone, and ArtRage for Android if you have an Android device ). You will then be taken to the appropriate web store to make the purchase.

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