FAQs

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Frequently Asked Questions

If you experience a crash while using Artrage for Android, please contact us for assistance so that we can do some troubleshooting with you. When contacting us, please let us know:

  • What you were doing when the crash occured in as much detail as possible
  • Which version of Artrage for Android you were using ( the free or paid edition )
  • The version of Android you are using
  • The Android device you are using.

Because ArtRage mobile editions have capped canvas sizes, you may want to create larger images to print from. While it’s possible to export your ArtRage paintings as PNG image files, then resize them on your computer, this is not ideal as there will be some loss of quality.

Instead, you can record a script of your painting which can be played back on the full version of ArtRage for Windows or macOS. To record a script, make sure that ‘record script’ is enabled when creating a new painting file. Then, when you’re done painting, you can export the script file from your gallery, then play this file back in the desktop version at the size you prefer.

Your paintings are stored in the /ArtRagePaintings folder on your device. You can freely copy ArtRage painting files to and from this folder.

Unfortunately the Google Play Store, Amazon Android Store, and GALAXY Apps are separate systems, and we have no way to transfer sales information.

The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product, but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.

If you are having a specific issue with your app, please contact us first and we will try and help.

If when you launch ArtRage, you are asked to validate it everytime, or can only run it when connected to the internet, this is likely due to a problem with the google play store license for ArtRage. Try the following steps to correct the problem.

Uninstall ArtRage and reinstall. Make sure you are connected to wifi and launch ArtRage again to validate your license.

If this doesn’t work, save your current painting to prevent data loss, then close ArtRage completely. Clear ArtRage’s app data via the Android Application Manager in Settings.

For iOS.

To Import images for painting on iOS follow these steps:

  1. If you are currently painting tap the ArtRage logo button on the ArtRage toolbar and go to your Gallery using the option in the menu that appears.
  2. Tap the + button at the top right of the Gallery screen.
  3. Select one of the three Import options in the menu.

The ‘Import Files’ option opens a file location browser for you to import files from standard locations on your iPad or from cloud services you have installed such as Dropbox.

The ‘Import from Photo Library’ option allows you to import an image from your iPad Photos app.

The ‘Import a New Photo’ option allows you to take a new photo and import that.

When you have selected an item to import you will be asked to select where to put it in your Gallery. Select a folder and the file will be imported as a new Painting for you to select and paint on.

To Export or Share images on iOS follow these steps:

Access the Export option as follows:

  1. If the painting is currently open tap the ArtRage logo button in the ArtRage toolbar and select ‘Export Image’.
  2. If you are in the Gallery, tap the painting you want to export once, then tap the Export button at the bottom of the screen (the button next to the Open button).

The Export interface appears and allows you to select a type of file to export:

  1. If you want to export or share a normal image file other apps can understand, select the JPG or PNG type.
  2. If you want to export the full Painting file so that you can paint on it in another version of ArtRage, select the PTG type.
  3. If you have been recording a script and just want to export the script from the painting, select the Script type.

Once you have selected an export type, you will be asked to select a target for export using a standard iOS export picker. Only targets that understand the type of file you are exporting will be displayed. For example, if you export a PTG file only targets such as Mail or Dropbox will appear, as other apps don’t understand the contents of the file.

Note: Most types of sharing (Facebook, Twitter etc.) require a normal image type, use PNG or JPG for this purpose.

Select the target and the file will be exported.

For Android

To Import images on Android follow these steps:

  1. Open the main menu by tapping the ArtRage logo on the menu bar, then tapping ‘Gallery’ in the menu.
  2. Once in the Gallery, you can tap the Import Image button at the top right (looks like an image with a + at the top right corner).

After selecting your image, a new painting will be add to the Gallery with this image as the first layer.

To Export or Share images on Android follow these steps:

Access the Export option as follows:

  1. If the painting is currently open tap the ArtRage logo button on the menu bar and choose the ‘Share’ option.
  2. If you are in the Gallery, tap the painting you want to export once, then tap the Share button at the bottom of the screen.

When you do this, you will see two options:

  1. ‘Export Image’ lets you export a JPG or PNG image to Android’s Pictures folder.
  2. ‘Share Painting’ allows you to share your painting file with other applications on your device.

When you select the Share option you will need to select a type of file to share:

  1. If you want to share a normal image file other apps can understand, select the JPG or PNG type.
  2. If you want to share the full Painting file so that you can paint on it in another version of ArtRage, select the ArtRage Painting type.
  3. If you have been recording a script and just want to share the script from the painting, select the Script type.

Once you have selected an share type, you will be asked to select a target for sharing using a standard Android Activity picker. Only targets that understand the type of file you are sharing will be displayed. For example, if you share a PTG file only targets such as Gmail or Dropbox will appear, as other apps don’t understand the contents of the file.

Note: Most types of sharing (Facebook, Twitter etc.) require a normal image type, use PNG or JPG for this purpose.

The release history for the ArtRage for Android app

ArtRage for Android is a mobile version of our desktop edition. It runs on a wide range of Android devices, but was optimised for the GALAXY Note 4 and Note Edge, and is available as a free app from the GALAXY Gifts program on those devices. It is also available for sale in GALAXY Apps and the Google Play Store.

ArtRage for Android includes a full range of realistic painting tools, including oils, watercolours, glitter, and pencils. You can just pick them up and paint, or explore the deeper level of more advanced settings and presets. It is fun and easy to use for sketching and fully capable of creating finished artwork. All the familiar, convenient ArtRage features are there, with References, Tracing Images, easily navigated interface and colour samples. There’s even a touch rejection option, Stylus Only Mode,that allows you to interact with the menus, but preventing accidental strokes from your fingers on the canvas.

More information about the features can be found here: ArtRage for Android

ArtRage for Android can be purchased from the Google Play Store, and from GALAXY Apps on Samsung devices.

Experiencing Problems?

If you experience a problem with ArtRage let us know using the Support Page. We’re happy to work through problems with you and in most cases we can quickly resolve the issue.

2017

ArtRage for Android 1.2.0
9th September, 2017
  • Updated manual and translations
  • Multiple language fixes
  • Fixed crash with too many new presets
  • Fixed crash when leaving the app and returning via ‘Recent Apps’
  • General crash fixes
  • Layer & Tracing transform workflow fixes
  • Minor display changes for clearer workflow
  • Added keyboard navigation support for menus
ArtRage for Android 1.1.48 (32 bit) & 1.1.49 (64 bit)
13th June, 2017
  • Improved licence storage to reduce licencing errors
  • Compatibility updates for newer devices (e.g. Galaxy S7)
  • Window size fixes to improve display on Chromebooks
  • Bug fixes to color picker
  • Increased canvas size when importing images as a new canvas
  • Misc crash fixes
ArtRage for Android 1.1.38 (32 bit) & 1.1.39 (64 bit)
22nd April, 2017
  • Fixed canvas preset problems (and removed Watercolor preset)
ArtRage for Android 1.1.27 (32 bit) & 1.1.28 (64 bit)
Released 9th March, 2017

Changes

  • Adjusted finger and stylus pressure
  • Added Gloop Pen presets
  • Re-added the Watercolor canvas preset
  • Improved gallery preview loading and memory handling
  • Improved file saving to avoid overwriting files with the same name, or that are open in another version of ArtRage

Fixes
  • Fixed Pencil Smoothing
  • Chinese language options now persist through app restarts
  • Fixed crash when accessing PEN.UP gallery
  • Fixed preset creation bugs
  • Fixed multiple other crashes
  • Fixed numerous small bugs

2016

ArtRage for Android 1.1.10 (32 bit) & 1.1.11 (64 bit)
Released 27th July, 2016

Fixes

  • Fixed startup crash for some devices
  • Removed Watercolor canvas preset as it caused crashes for some users
  • Updated Libpng (security fix)
  • Fix for script reading and sharing
  • Miscellaneous bug fixes

Changes
  • Faster startup and gallery loading
  • Added gallery size warning
  • Added help for scripting and layer transform in manual
  • Added option to change the language inside ArtRage
ArtRage for Android 1.1.03
Released 27th May, 2016

Fixes & Changes

  • 64 bit support
  • New permission system for Android 6
  • Fixed a crash during start up that happened on some OS6 devices
  • Misc bug fixes
ArtRage for Android 1.0.102
Released 17th February, 2016
Fixes
  • Fixed issue installing update 1.0.101 on Android 6.0
ArtRage for Android 1.0.101
Released 15th February, 2016
Changes
  • Added option to share images with ArtRage from other apps



Fixes

  • Fixed soft palette knife crash related to updating tool preview image
  • Fixed sharing bug in full screen gallery
  • Fixed sampling bug on references with hidden layers
  • Fixed Pencil settings display for Precise Mode
  • Fixed share painting size alert problem
  • Fixed help pages going missing
  • Adjusted help pages for smaller screens
  • Fixed image import bug from Google Drive
  • Fixed crashes when accessing the gallery
  • Fixed other misc crashes

2015

ArtRage Oil Painter Free released 21st December, 2015

ArtRage for Android 1.0.84
Released 19th April, 2015

Changes

  • Added the ability to rate the app in the Settings menu.
  • Removed size setting from fill tool
  • Improved memory usage when viewing full size painting previews.
  • Removed “done” functionality for 3 finger touch while manually scaling a tracing image



Fixes

  • Fixed a crash that could occur in two finger operations on some devices.
  • Fixed a bug that matched the canvas size to screen size when no value was entered (new painting)
  • Fixed a colour sampling problem where the colour wouldn’t change if saturation or light was too low.
  • Fixed an issue with selected color not being remembered in new paintings.
  • Fixed small device detection for devices with software navigation bar and odd dimensions (e.g. Nexus 9 devices) to improve layout and navigation.
  • Fixed an issue with reloading the PEN.up gallery.
  • Fixed an issue in pressure support relating to ink pen tapering.
  • Fixed a crash caused by showing/hiding layers in Nexus 7 devices.
  • Various other minor bug fixes

2014

ArtRage for Android 1.0.6 Released in Samsung GALAXY Apps 29th Oct, 2014

  • Released in the Samsung GALAXY Apps store
  • Version 1.0.64

ArtRage for Android Released in Samsung GALAXY Gifts 17th Oct, 2014

  • Free for GALAXY Note 4 and GALAXY Note Edge devices
  • Version 1.0.64

Can I get a refund? I don’t want the app anymore.

The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.

If you are having a specific issue with your app, please contact us and we will try and help.

I purchased ArtRage for Android from one app store. Can I transfer it to the other?

Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.

Can I run my purchase on devices that don’t support the app store I bought it from?

Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.

This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.

Can I run my purchase on multiple devices that have the same app store account?

Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.

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