FAQs

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Frequently Asked Questions

How to install an earlier version of ArtRage for iOS that is compatible with an older iPad 3 or other iOS device

If you are still using an older iOS version that is not supported by the latest update to the iOS app then you can still use the older versions of the app. To get the App Store to let you install an older version, you must already have the app listed as a download in your purchase history.

To install an older version for the first time try the following steps:

  • Install the app on a compatible device or iTunes on the desktop first. it will then be automatically available to your older devices.
  • Access the app from the ‘Purchased’ section of the App Store on your older device.


This should only affect users who are purchasing the app for the first time or are trying to reinstall after uninstalling the app. Anyone who already has ArtRage installed should not be affected by future updates. We do not remove older versions of ArtRage, so if you are still unable to install our app, you may need to contact Apple Support for further assistance or see their official FAQ.

If you are seeing crashes in the ArtRage Android apps, you may be able to fix this by following the steps below. Android apps can crash for many reasons, such as lack of memory or corrupted data. If your crash is caused by a bug in ArtRage, we will need to know what happened when you followed these steps, so that we can find and fix the problem.

Before doing any other troubleshooting:

  1. Check to see if there are any updates available for the app (we may have fixed the problem already!).
  2. Check how much memory is available on your device (both storage and memory usage when ArtRage is active). If you do not have enough memory left, your device will shut ArtRage down to save memory.

If ArtRage crashes randomly, while starting up, or while creating or working on paintings:

Android apps can crash for a lot of different reasons, including bugs or corrupted resources in the app, operating system bugs or conflicts, and lack of memory. You may be able to fix the problem working through these steps, but if you can’t, you will be able to narrow down the cause and help us troubleshoot more effectively.

  1. Go to Settings > Application Manager > ArtRage and delete the cache (this will delete any unsaved work, so save your painting first!)
  2. Go back and delete the Settings (this will delete the licence data and personal preferences, like your last used tools and canvas size, but will not affect your actual paintings).
  3. Reinstalling the app is also a quick way to reset everything (again, you will not lose your paintings).

If clearing out the app data doesn’t help:

  • Browse directly to the ‘/ArtRage’ folder on your device and delete or rename it (if you have any custom presets, you should rename the folder, or save them somewhere). This will clear out any corrupted resources. ArtRage will create a new folder when the app restarts.

If ArtRage only crashes when you go to the gallery:

This is usually caused by either a lack of memory or a corrupted painting. There will usually be a warning notice in the gallery itself if your gallery is too large. The fix is the same for both problems, so it doesn’t matter which one it is.

Browse directly to /ArtRagePaintings on your device and delete or rename it (this is where all your paintings are stored. You should save them somewhere or just rename the folder if you do not want to lose your files). ArtRage will create a new folder when the app restarts.

If you stop seeing any crashes, then you can copy some of your paintings back into the new /ArtRagePaintings folder to work on. If you start seeing crashes again, then either you have added too many paintings or one specific painting is causing the problem and needs to be taken back out again.

If ArtRage still crashes after doing everything else:

If you have followed all the steps above, then you probably can’t fix the problem yourself and will need to contact us.

Contact us directly via the support form. Tell us what device you are using, what operating system version, whether you have followed the steps on this page, and if you have submitted a crash report (we will need to know your device details to identify it).

If you get the option to submit a crash report after a crash, please send it. It gives us data that we can’t get otherwise. If you can spot any pattern (e.g. the crash always happens with a certain preset, painting, or action), please let us know.

Your ArtRage paintings on Android devices are not saved inside the app itself. They are located separately in the /ArtRagePaintings folder on your device, just like photos or documents.

This means that you can freely access this folder and copy files in and out of it. The ArtRage Gallery will scan this folder when the app starts up and load any PTG files inside it.

If you need to reset your ArtRage app data or cache in the Application Manager, this will not affect your paintings. The app data only affects your personal ‘set up’ inside the app (e.g. licence, last used canvas size, unsaved work), not any of the files you create in it.

Note: This is NOT the case for iOS apps, which require all data to be saved as part of the app itself. Deleting the data or app on the iPad or iPhone will also delete all the ArtRage paintings. If you need to move a large gallery off your iPad, please see this tutorial.

ArtRage for Android allows you to import images to create new paintings from other apps on your device (for example, the default Gallery and Photos apps, Dropbox, and other apps that support image export, like Autodesk Sketchbook).

Interacting with other apps is controlled by the Android operating system, not ArtRage. If you chose to set one of these options as the default option and now need to use one of the others, you can reset your default settings in the other application’s settings.

For example, if you have set ArtRage to always import from Dropbox, you would reset your Dropbox default settings (note: this will also reset any other apps that default to Dropbox). Simple go to your Application Manager > Dropbox and look for the ‘Default Settings’ section and reset it (you may also be able to go to Settings > Default Applications > Set as default > Dropbox).

Note: The exact names of the menus may vary on different devices, but the path will be the same.

There are three different ways to import a photograph as paint to work on directly in the iPad app.

1. Start a new painting from an imported photo.

To do this, go to the Gallery view, click the ‘+’ symbol in the top right, and choose ‘Import Image’. This will automatically create a new image as close to the size of the imported image that ArtRage supports (the max size is 2048×2048).

2. Import a photo into a layer in your current painting.

Open the Layers menu, and tap the cog symbol right at the top (the one for ALL layers). Choose ‘Import Layer’.

3. Copy/paste from the iOS clipboard.

If you have copy an image to the iOS clipboard elsewhere (e.g. if you tap the ‘upload’ arrow on a photo in the gallery, one of the options is ‘Copy’), you can then Paste it as a new layer in ArtRage. This is in the same place as ‘Import Layer’ – open Layers > tap the cog symbol at the top > choose ‘Paste from iOS Clipboard’.

If the black menu bar has disappeared, just tap with three fingers on the screen. The three finger tap shortcut is designed to hide or show the menu bar, so you can expand your painting area, but if you accidentally hide it, it can be a bit confusing the first time.

The tools are not responding in ArtRage for iPad or Android

Can’t draw? If nothing happens when you draw on the canvas, it may seem like ArtRage is frozen or not working properly. However, the usual reason ArtRage is not responding to your finger is because the app is set to use a stylus only.

The easiest way to check if this is the problem is to try interacting with a menu. ArtRage will let you use the menus, but will not let you paint with a finger.

In ArtRage for Android, you can disable or enable by going to Menu > Settings > Stylus Only Mode.

In ArtRage for iPad, you can disable an active stylus by going to Menu > Preferences > Stylus Preferences.

Learn more about supported Bluetooth styluses in ArtRage for iPad.

The release history for the ArtRage for Android app

ArtRage for Android is a mobile version of our desktop edition. It runs on a wide range of Android devices, but was optimised for the GALAXY Note 4 and Note Edge, and is available as a free app from the GALAXY Gifts program on those devices. It is also available for sale in GALAXY Apps and the Google Play Store.

ArtRage for Android includes a full range of realistic painting tools, including oils, watercolours, glitter, and pencils. You can just pick them up and paint, or explore the deeper level of more advanced settings and presets. It is fun and easy to use for sketching and fully capable of creating finished artwork. All the familiar, convenient ArtRage features are there, with References, Tracing Images, easily navigated interface and colour samples. There’s even a touch rejection option, Stylus Only Mode,that allows you to interact with the menus, but preventing accidental strokes from your fingers on the canvas.

More information about the features can be found here: ArtRage for Android

ArtRage for Android can be purchased from the Google Play Store, and from GALAXY Apps on Samsung devices.

Experiencing Problems?

If you experience a problem with ArtRage let us know using the Support Page. We’re happy to work through problems with you and in most cases we can quickly resolve the issue.

2017

ArtRage for Android 1.2.0
9th September, 2017
  • Updated manual and translations
  • Multiple language fixes
  • Fixed crash with too many new presets
  • Fixed crash when leaving the app and returning via ‘Recent Apps’
  • General crash fixes
  • Layer & Tracing transform workflow fixes
  • Minor display changes for clearer workflow
  • Added keyboard navigation support for menus
ArtRage for Android 1.1.48 (32 bit) & 1.1.49 (64 bit)
13th June, 2017
  • Improved licence storage to reduce licencing errors
  • Compatibility updates for newer devices (e.g. Galaxy S7)
  • Window size fixes to improve display on Chromebooks
  • Bug fixes to color picker
  • Increased canvas size when importing images as a new canvas
  • Misc crash fixes
ArtRage for Android 1.1.38 (32 bit) & 1.1.39 (64 bit)
22nd April, 2017
  • Fixed canvas preset problems (and removed Watercolor preset)
ArtRage for Android 1.1.27 (32 bit) & 1.1.28 (64 bit)
Released 9th March, 2017

Changes

  • Adjusted finger and stylus pressure
  • Added Gloop Pen presets
  • Re-added the Watercolor canvas preset
  • Improved gallery preview loading and memory handling
  • Improved file saving to avoid overwriting files with the same name, or that are open in another version of ArtRage

Fixes
  • Fixed Pencil Smoothing
  • Chinese language options now persist through app restarts
  • Fixed crash when accessing PEN.UP gallery
  • Fixed preset creation bugs
  • Fixed multiple other crashes
  • Fixed numerous small bugs

2016

ArtRage for Android 1.1.10 (32 bit) & 1.1.11 (64 bit)
Released 27th July, 2016

Fixes

  • Fixed startup crash for some devices
  • Removed Watercolor canvas preset as it caused crashes for some users
  • Updated Libpng (security fix)
  • Fix for script reading and sharing
  • Miscellaneous bug fixes

Changes
  • Faster startup and gallery loading
  • Added gallery size warning
  • Added help for scripting and layer transform in manual
  • Added option to change the language inside ArtRage
ArtRage for Android 1.1.03
Released 27th May, 2016

Fixes & Changes

  • 64 bit support
  • New permission system for Android 6
  • Fixed a crash during start up that happened on some OS6 devices
  • Misc bug fixes
ArtRage for Android 1.0.102
Released 17th February, 2016
Fixes
  • Fixed issue installing update 1.0.101 on Android 6.0
ArtRage for Android 1.0.101
Released 15th February, 2016
Changes
  • Added option to share images with ArtRage from other apps



Fixes

  • Fixed soft palette knife crash related to updating tool preview image
  • Fixed sharing bug in full screen gallery
  • Fixed sampling bug on references with hidden layers
  • Fixed Pencil settings display for Precise Mode
  • Fixed share painting size alert problem
  • Fixed help pages going missing
  • Adjusted help pages for smaller screens
  • Fixed image import bug from Google Drive
  • Fixed crashes when accessing the gallery
  • Fixed other misc crashes

2015

ArtRage Oil Painter Free released 21st December, 2015

ArtRage for Android 1.0.84
Released 19th April, 2015

Changes

  • Added the ability to rate the app in the Settings menu.
  • Removed size setting from fill tool
  • Improved memory usage when viewing full size painting previews.
  • Removed “done” functionality for 3 finger touch while manually scaling a tracing image



Fixes

  • Fixed a crash that could occur in two finger operations on some devices.
  • Fixed a bug that matched the canvas size to screen size when no value was entered (new painting)
  • Fixed a colour sampling problem where the colour wouldn’t change if saturation or light was too low.
  • Fixed an issue with selected color not being remembered in new paintings.
  • Fixed small device detection for devices with software navigation bar and odd dimensions (e.g. Nexus 9 devices) to improve layout and navigation.
  • Fixed an issue with reloading the PEN.up gallery.
  • Fixed an issue in pressure support relating to ink pen tapering.
  • Fixed a crash caused by showing/hiding layers in Nexus 7 devices.
  • Various other minor bug fixes

2014

ArtRage for Android 1.0.6 Released in Samsung GALAXY Apps 29th Oct, 2014

  • Released in the Samsung GALAXY Apps store
  • Version 1.0.64

ArtRage for Android Released in Samsung GALAXY Gifts 17th Oct, 2014

  • Free for GALAXY Note 4 and GALAXY Note Edge devices
  • Version 1.0.64

Why don’t the mobile apps support canvas rotation?

The ArtRage Mobile apps (iOS, Android and Windows Touch) don’t support canvas rotation (the ability to just turn the canvas around using fingers), but we added it as an option to the iPad app in 2015.

This is because canvas rotation is memory intensive feature which isn’t absolutely necessary, as it is possible to rotate the entire device. While we may consider adding this feature in the future, we will only add it if it does not compromise app performance. Currently, most devices will struggle with this feature.

How can I rotate the canvas?

ArtRage for Android
The entire canvas and interface will rotate as you turn the device. To prevent this, you can turn on “Lock Interface Rotation” under Settings.

ArtRage for iPad
Update 2.1 added canvas rotation to the iPad app, as most current iPads can now handle the performance requirements, and the iPad Pro is too large to physically turn easily.

  • Default Setting: The interface will rotate as you turn the device, but the canvas will not.
  • Canvas Rotation Active: You can turn ‘Canvas Rotation’ on by going into the menu > Preferences. This will allow you to turn the canvas using two finger gestures while you work.
  • 15 Degree Increments: You can ‘lock’ the rotation angles to 15 degree increments in Preferences, or allow the canvas to turn freely.



ArtRage for iPhone
Neither the interface nor the canvas will rotate when you turn the device.

ArtRage Touch (Windows 8)
The interface will rotate as you turn the device, but the canvas will not. You can also use the Canvas Positioner to rotate the canvas. The Canvas Positioner is a floating ‘compass’ that allows you to turn, scale and move the canvas, similar to the desktop versions. Find it by going to Layers > menu button in the top right > Canvas Positioner.

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