FAQs

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Frequently Asked Questions

If you’re seeing strange crashes in Windows 10 when you zoom, rotate, or interact with menus (or other random movements of your stylus or touch gestures) then the culprit is probably Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.

  • Go to your Control Panel > Pen and Touch > Change touch input settings
  • Disable or enable ‘press and hold’ (whichever it currently is, change it)



This feature has also caused strange zooming or ‘right clicking’ behaviour with older Wacom drivers and previous versions of Windows.

If you are using ArtRage 3 Studio/Studio Pro and are seeing crashes, this might be due to an incompatible feature that you can disable: ArtRage memory crashes on Windows 10

If you can interact with the menus and buttons, but can’t make any marks on the paper, or can draw fine but can’t use the menus properly, then the problem is usually the tablet driver settings.

If you are using ArtRage for iPad or ArtRage for Android, make sure that you haven’t set it to ignore touch input from your finger or use a different stylus.

If you are using Windows, then the issue is usually tablet drivers. Go to Edit > ArtRage Preferences > Input Devices.

If both Realtime Stylus and Wintab are ticked, this is almost always the problem (ArtRage tries to autodetect the one you need to use, but if the tablet driver or operating system sends the wrong signal, ArtRage can’t use it and appears to not be responding). If only one is ticked, you might need to change to the other one.

  • If you are using a separate graphics tablet to draw on (or a mouse!), turn off Realtime Stylus and restart ArtRage.
  • If you are using a touchscreen device (e.g. a Cintiq or Surface Pro), turn off Wintab and restart ArtRage.
artrage stylus input preferences

ArtRage supports the two common driver standards for Windows, WinTab and RealTime Stylus. This are the programs that ensure the tablet or touchscreen works properly with ArtRage, allowing you to draw with it.

ArtRage also supports the ‘Precise Tablet’ setting: a high resolution input mode that creates more precise strokes.

Normally, Wintab is supported by desktop-based graphics tablets like the Intuos range, and RealTime Stylus is supported by touchscreen devices. However, it is possible for a specific device to be using the other kind of driver, or to be sending bad data that tells ArtRage it supports Precise Tablet mode, or the opposite tablet driver.

If you are seeing issues with the tablet drivers (e.g. pressure issues, freezes, trouble drawing properly, lag, crashes), the first step is to change the input settings in ArtRage. Sometimes ArtRage is getting conflicting information and only a certain combination of options will work.

Open ArtRage and go to Edit > ArtRage Preferences > Input Settings.

  1. Make sure that Wintab is ON and Precise Tablet and RealTime Stylus are turned OFF.
  2. Restart ArtRage and test.
  3. If that doesn’t help, turn Wintab OFF and RealTime Stylus ON
  4. Restart ArtRage and test


We also recommend disabling the Windows Ink setting if you are seeing problems, as it can interfere with other programs.

  1. Go to Start > Wacom Tablet > Wacom Tablet Properties > Mapping tab
  2. Uncheck “Use Windows Ink” in the bottom left corner


If you are seeing strange behaviour with the menus, or can only use the menus and not draw on the canvas, or are seeing strange zooming, ‘right click’, or unexplainable behaviours, check Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.

  1. Go to your Control Panel > Pen and Touch > Change touch input settings
  2. Disable or enable ‘press and hold’ (whichever it currently is, change it)


If you are still seeing problems after this, you should:

  • Check that your tablet drivers are up to date
  • See if the same problems appear when only using a mouse or in Safe Mode or with your tablet driver disabled (if they do, it probably isn’t the tablet driver)
  • Contact us for help troubleshooting the problem.

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