Frequently Asked Questions
iOS Device Tips
ArtRage is a processor intensive app that does a lot of work behind the scenes to generate realistic paint effects. This means that it is sensitive to situations where your iPad is using processor time on other tasks. In addition, if the OS detects that memory is low when you are using an app it may shut that app down without warning.
If you are experiencing any speed issues or crashing when using ArtRage for iPad or iPhone, it may help to clear out any parked applications and reboot your device (all versions).
How To Close Parked Apps:
Applications that you have run previously will not be automatically closed when you quit them, instead they are ‘parked’ in the background. Rebooting your device does not close these apps for you. While most apps should sit in the background without using too many system resources, it can help to close them if you are experiencing speed or crashing issues.
Here’s how you do it:
1. Double tap the Home button on the iPad/iPhone. This brings up the list of parked applications which scrolls from right to left.
2. To close an application, tap and drag upwards on its screen preview to drag the screen off the top. When the screen vanishes off the top, the app has been closed.
3. Repeat this process to close all applications then tap the small ‘home screen’ preview to return to the home screen.
iOS 6 and earlier
1. Double tap the Home button on the iPad/iPhone. This brings up the Parked Apps bar with all of the currently ‘parked’ apps listed.
4. Press the Home button twice to return to the normal home screen.
Rebooting the iPad/iPhone
- Press and hold down the Home and Power buttons.
- Keep holding them until the device shuts down (ignore the Power Off slider and keep holding the buttons, the device will shut down a couple of seconds later).
Note: Release the Home button as soon as the device powers down, as holding down the home button during reboot if you have a USB cable plugged in to your iPad causes it to go in to recovery mode.
- Press and hold the Power button until the device starts to reboot.
This clears out the device memory and gives applications a more stable base to run from.
The memory warning icon indicates that the OS has detected memory is low. That does not necessarily mean that the app is about to be shut down, rather it indicates that the OS is trying to clear up memory to let the app continue operating. If you see the memory warning appear on the toolbar, you can also quick save your painting if you are concerned about crashes.
Clear the memory warning icon and if it appears again shortly (especially directly after doing something that uses a lot of memory such as adding reference images or tracing images, or duplicating layers that have lots of paint in) we would suggest closing all parked applications and rebooting your iPad.
iPad App Problems
Almost all problems in the iPad app are caused by low memory. If you are seeing strange behaviour, crashes, error messages, problems exporting, problems drawing, and other difficulties on the iPad App, then you should first try closing all your parked apps.
If you do not know how to do this, then there are instructions here for the different iOS versions: How to clear out your parked apps
How do I reduce the amount of memory my paintings use while painting?
ArtRage is a very memory intensive program, due to the number of calculations involved in creating realistic paint, and the many options you can turn on while painting. If you find that ArtRage is slowing down significantly at larger sizes, there are a few things you can do to free up memory and speed up the painting process.
- Paint at a smaller canvas size
- Reduce the number of layers (for example, by merging layers once you have finished with them)
- Remove unused References, Scraps, Tracing images
- Use smaller files for the References and Tracing images
- Avoid memory intensive tools, such as Transform and the largest sizes of certain tools (Soft Blend palette knife, Watercolors).