Frequently Asked Questions
How to install an earlier version of ArtRage for iOS that is compatible with an older iPad 3 or other iOS device
If you are still using an older iOS version that is not supported by the latest update to the iOS app then you can still use the older versions of the app. To get the App Store to let you install an older version, you must already have the app listed as a download in your purchase history.
To install an older version for the first time try the following steps:
- Install the app on a compatible device or iTunes on the desktop first. it will then be automatically available to your older devices.
- Access the app from the ‘Purchased’ section of the App Store on your older device.
This should only affect users who are purchasing the app for the first time or are trying to reinstall after uninstalling the app. Anyone who already has ArtRage installed should not be affected by future updates. We do not remove older versions of ArtRage, so if you are still unable to install our app, you may need to contact Apple Support for further assistance or see their official FAQ.
Can’t install or run ArtRage Touch from the Windows App Store
If you are having problems installing or accessing ArtRage Touch, this is usually due to a licence or connection problem between your computer and the Windows App Store. Unfortunately, we can’t help directly with most of these issues, but there are a few steps that we can suggest to fix this.
- Check that your device is connected to the internet properly.
- If you are connecting through a proxy or have an antivirus program active, it may interfere with the connection. Try disabling it and attempting to install or run ArtRage Touch again.
Clear the Windows Store Cache
- Swipe in from the right edge of the screen, and then tap Search. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
- Enter run in the search box, and then tap or click Run.
- Enter wsreset.exe in the Run command and then tap or click OK.
Sync app licenses
If a license for an app is out of sync with the license installed on your PC, the app might not work. To sync your app licenses, follow these steps:
- On the Start screen, tap or click Store to open the Windows Store.
- Swipe in from the right edge of the screen, and then tap Settings. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
- Tap or click App updates.
- Tap or click Sync licenses.
Run the Microsoft App Troubleshooter
The Microsoft App Troubleshooter is a small program that should automatically fix most common issues with the app, store or your account.
If you cannot find ArtRage when searching Samsung Apps on your device, this is because you are using an out of date version of the App store.
To Fix This:
- Update Samsung Apps to GALAXY Apps
- Restart your device
- ArtRage should then appear in the store
Can I get a refund? I don’t want the app anymore.
The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.
If you are having a specific issue with your app, please contact us and we will try and help.
I purchased ArtRage for Android from one app store. Can I transfer it to the other?
Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.
Can I run my purchase on devices that don’t support the app store I bought it from?
Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.
This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.
Can I run my purchase on multiple devices that have the same app store account?
Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.
ArtRage as Bundled Software
ArtRage comes along with the purchase of a number of devices, such as Wacom tablets, Adesso Cybertablets and Sony VAIO laptops. We do not have direct control over how ArtRage is packaged, which the specific devices the retailer bundles ArtRage with, but all the possible devices are fully compatible with ArtRage (barring unusual software configurations, bugs, or out of date drivers).
You can learn more about ArtRage as bundled software here.
Do I have to pay for a subscription to use ArtRage?
Buying ArtRage is a one off purchase. We do not use a subscription model and have no plans to switch to one. Once you purchase your ArtRage licence then it is yours for life, and you can download any updates from the Member Area as needed.
You do not need to be connected to the internet to use ArtRage.
The only time you ever need to pay money again is if you wish to upgrade to an entirely different edition, when you will receive a 50% discount.
Steam users have the option of running ArtRage without the Steam platform.
I just bought ArtRage and I haven’t received a serial number!
If you purchased ArtRage online through our website then you should receive a purchase confirmation emailing containing a direct download link and a serial number for ArtRage from our store (via Avangate).
If you have purchased the desktop version, there are download links for Windows and Mac OS X and a single serial number you can use on either or both.
If you did not receive a purchase email at all or deleted it
If you do not see an email from us at all, the first thing to do is check your spam folder.
If it’s not there, then give it a couple of hours. Normally it should be received within a few minutes, but in a few rare cases the email delivery could be delayed.
However, if it was blocked from ever reaching you, or if it has since been deleted, contact us directly via our Support form. We will be able to look your purchase details up if you provide the email that you purchased with (or your postal address).
You do not need the download link in the email to install ArtRage, as you can register the serial in our Members Area and download the latest version whenever you wish.
Also See: How do I register my copy of ArtRage?
If you did not purchase ArtRage directly from us, then see How do I find out what my serial number is?
What are the different ArtRage editions?
There are a number of different ArtRage editions, some of which are no longer available for purchase through our website. Ambient Design first released ArtRage in 2004, and it is currently up to ArtRage 4, along with ArtRage Lite, three mobile editions and a free demo. Some of the older editions are still available as bundled software with graphics tablets and other devices from third party companies.
While we do not make any earlier editions publically available through our website, if you own an earlier copy of ArtRage, you can register it in our Member Area and download it again whenever you wish.You can also upgrade to the latest edition at 50% off.
You can compare all the product features in each of the main editions here: ArtRage Product Line Comparison
Our desktop editions are all available for both Mac OSX and Windows. You can switch between the two platforms whenever you need to by downloading the correct installer from the Member Area.
Released in 2004, this was the original, free, program. It was much more basic than the later editions, with no layers or editing tools. It won the grand prize in the Microsoft® Tablet PC Does Your Application Think in Ink? contest.
Released in 2006 and still bundled for sale with some third party products (e.g. Wacom tablets). Currently up to version 2.6.
- ArtRage Starter Edition / ArtRage Free Edition: A free demo version of ArtRage 2 with limited features.
- ArtRage Deluxe Edition: Sold on CD-ROM by a third party company called Smith Micro. It is effectively the same program as ArtRage 2
- ArtRage 2 Japanese Edition: This version was sold in Japan with Wacom tablets and supports Japanese and English interfaces and manuals.
- ArtRage 2 Wacom China Edition: This version was developed for China and was bundled with Wacom tablets. It supports Simplified Chinese interface.
Released in 2009, this edition was split into two separate products: Studio and Studio Pro. Both versions are still available with many third party devices, such as certain Wacom tablets, Sony laptops, Adesso Cybertablets, and ASUS tablets, as well as other products. ArtRage Studio Pro was also available on Steam at the end of 2012, although it has since been replaced by ArtRage 4. It is currently up to version 3.5.11
If you bought one of these two editions with a tablet or other hardware, then you can register it and upgrade to ArtRage 4 at a 50% discount.
- ArtRage Studio: The more basic edition, without some of the most advanced features such as Script and Sticker creation (although it is able to use existing Stickers and Scripts).
- ArtRage Studio Pro: The more advanced version, which contained professional level features.
- Studio Pro Demo Edition: A free trial version with all the features of the full Studio Pro edition. It was time limited and expired after 30 days. No longer available officially.
- ArtRage Studio & Studio Pro Wacom China Editions: Separate versions were created for China that support English, Traditional Chinese, and Simplified Chinese.
Released in 2013, this is the most recent edition and the only one sold from our website. It is not currently bundled with any other products, and is only available from us, or via the Steam store. It is currently up to version 4.5 and can be bought through this page.The 4.5 update was released 11th August, 2014 and includes 64 bit support. It does not support Windows XP, so the previous version 4.0.6 is still available for download to owners of this edition.
Any owners of previous editions are able to upgrade to ArtRage 4.5 with a 50% discount. For more information, see ArtRage Upgrades.
- ArtRage 4 Demo edition: The free trial version that is currently available from our website. It does not have a time limit, but has restricted export capabilities and a few other limited features. It is a separate program to ArtRage 4, so if you purchase the full edition, you will need to install it separately alongside the Demo. The Demo can be downloaded here.
Released in 2015, ArtRage Lite replaces Studio and Studio Pro and acts as an introductory version of ArtRage 4. It includes all the natural media tools, and all the basic digital editing features. ArtRage Lite can be bought through this page.It includes support for Windows 10 and 64-bit systems, but doesn’t support Windows XP.
Any owners of ArtRage Lite are able to upgrade to ArtRage 4.5 with a 50% discount. For more information, see ArtRage Upgrades.
ArtRage for iPad
Released in 2010, the iPad app edition is available through the iTunes App Store. It is a modified version of ArtRage Studio Pro, with a reduced number of features. It is able to create Scripts and paintings that can be opened with the desktop versions of ArtRage. It is compatible with iOS 6 and up. It is currently up to version 1.6 and can be bought through the iTunes App Store.
ArtRage for iPhone
Released in 2012, the iPhone edition is a very basic version that concentrates on the fundamental painting tools. It is compatible with iOS 4 and up, and will work on the iPad and iPod Touch as well as iPhones. It is currently up to version 1.0 and can be bought through the iTunes App Store)
ArtRage for Android
The ArtRage for Android app was launched October 2014 in the Samsung GALAXY Gifts store. It is available for free for Samsung GALAXY Note 4 and Note Edge owners, as well as selected GALAXY Tab devices, through GALAXY Gifts, but is also available for purchase in the Samsung GALAXY App store and the Google Play store.
The app itself is very similar to the ArtRage for iPad app, with a full range of natural media painting tools and desktop-compatible files.
What do I get when I purchase ArtRage from the online store?
ArtRage can be purchased as a digital download through our online store. Your payment is securely processed by our partner, Avangate.
After you complete your purchase of ArtRage from our online store, download links and the serial number for your software are displayed.
If you have purchased the desktop version, you will receive a full version user license for both Windows & OS X. You may use the serial number on either or both.
The store also sends you an email including your serial number and download links. Your serial number can also be used to download ArtRage at any later point via signing up (or logging in) and registering it in our Member Area. This will provide you with free updates for your product version. It will also provide an upgrade discount coupon for future versions. You can upgrade from older editions of ArtRage 2, ArtRage 3 (Studio/Studio Pro), or ArtRage 4 at a 50% discount, or upgrade from ArtRage Lite at a 30% discount.