FAQs

ArtRage Background 8 ArtRage Tools Overlay

Frequently Asked Questions

If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.

If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.

We recommend using our ArtRage 4 demo until you get everything sorted.

If the registration email was in Chinese or another foreign language

When you register your tablet with Wacom, you should be sent an email containing the ArtRage serial number and download instructions. If you were sent an email that wasn’t in English, then you have probably bought a tablet intended for an overseas market, and this meant that Wacom automatically sent you a non-English email. You will need to contact Wacom support directly to get them to help with this.

However, you may be able find the ArtRage serial number in the email by scanning for a series of capitalised letters and numbers.

ArtRage 2 will be 20 digits in this format: XXXXXXXXXXXXXXXXXXXXXX

ArtRage 3 and ArtRage Lite will be 25 digits in this format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Once you have it, you should be able to enter it into ArtRage with no further problems, and start using the program. If you still need to download ArtRage and can’t find a download link in the email, you can download the program from http://members.artrage.com

If you can’t find it, you should be able to view it in the downloads section of your Wacom account. If not, contact Wacom support.

Note: You may find that you have a Chinese edition of ArtRage as well, in which case, we can help with that. If you register it in our member area, and let us know, we can change your licence so that you can download an English version at http://members.artrage.com

Unable to Validate License after downloading from the Google Play Store

validate artrage android error message

If you can’t run ArtRage for Android after purchasing from the Google Play Store, are asked to validate it everytime you open the app, or can only run it when connected to the internet, this is usually because ArtRage or the Play Store app is not properly storing or sending the purchase data. This is usually fairly easy to fix following the steps below. Note: Several things can cause this bug to occur or prevent your changes from fixing the problem, so you may have to try a few different things.

Before trying anything else, try just uninstalling the app and reinstalling it again from the Play Store. If this fails, move onto the troubleshooting steps below.

The steps we have found work most reliably are:

  1. Close ArtRage completely in your active processes
  2. Clear the ArtRage app data
  3. Clear the Play Store cache
  4. Open ArtRage and turn on Wifi to get licence data
  5. Close ArtRage completely in active processes and turn off Wifi
  6. Restart the device

We have found that clearing your ArtRage app data and then connecting to wifi to re-validate your app will usually allow you to use the app properly after that but may still give you the licence validation error on start up. Tap ‘retry’ and it should vanish and allow you to use ArtRage. If this happens, then it usually means that you missed one of the steps above, or something else is going on.

Further Troubleshooting

Find out how to do the individual steps, and other things you can try:

1. Check the Play Store Account

Are you logged in under the same account that you purchased the app under?

To check:

  1. Open the Google Play Store app
  2. Touch the Menu icon to see which account you’re currently using.
  3. To change accounts, touch the dropdown arrow Selector and select a different account.


2. Check Wifi Connection

The Play Store needs an active internet connection to verify your purchase for the first time and every time that the error shows up. Once you have validated your licence, it may work until you restart your device.

To check if the licence validation error is completely fixed, you will need to turn off wifi and restart your device.

3. Clear ArtRage app data

While the problem usually lies in the Play Store app, there is a chance that the ArtRage app data is corrupted and not storing your purchase data properly. We are investigating this issue.

Deleting the app data is basically the same process as for the Play Store app, but note that you’ll lose any current unsaved work.

Go to:
> Settings
> Application Manager
> Choose the ‘All’ tab
> Find and open the ArtRage app
> tap ‘Clear > Data’.
> Reboot the device.

4. Clear Play Store App Data

You may need to clear out some of the existing incorrect data in the Play Store App before it notices that you’ve paid for ArtRage.

Make sure that your device is connected to the internet.

Clearing out your Play Store app data

  1. Check that the Play Store app is up to date. If not, install any updates.
  2. Clear the cache.
    • Go to:
      > Settings
      > Application Manager
      > Choose the ‘All’ tab
      > Find and open the Google Play Store app
      > Tap ‘Clear Cache’.

    • Restart Google Play
    • Reboot your device, and try running ArtRage again.


If it still doesn’t work Clear data as well (this will remove your saved Play Store settings)

  1. Go back into the app following the steps above, then tap ‘Clear > Data’.
  2. Restart Google Play
  3. Reboot your device, and try running ArtRage again.


5. Turn Google Backup Off

If you have the automatic backup enabled, it may be overwriting the licence data whenever you restart the device. Try disabling it temporarily to allow the changes to be saved.
  1. Go to your device settings
  2. Find the backup and reset options
  3. Disable ‘Back up my data’
  4. Restart the device (you may need to go online to validate the app one final time)


6. Reinstall ArtRage

Uninstalling and reinstalling ArtRage will clear out all the app data and give you a fresh install. This should also update the licence data.

Go to:
> Settings
> Application Manager
> Choose the ‘All’ tab
> Find and open the ArtRage app
> Uninstall
> Redownload ArtRage from the Play Store (You should not be asked to pay again)

7. Repurchase ArtRage for Android

If you still can’t get it to work, contact us with your order number for a refund. Purchasing ArtRage again gives the Play Store app a second chance at validating the app properly.

(Note: you can get a refund automatically through the Play Store within 15 minutes, if you’re still within that time).

Problems Registering in the Member Area

If you are having a problem registering when you attempt to enter your serial number, it is likely to be one of the following issues:

Nothing happens when I enter my serial number

Sometimes the page does not update immediately. If you enter your serial number, the box disappears, and you do not get an error message of any kind, then you have probably registered successfully.

To get the serial number to appear and access your downloads, try:

  • Refreshing the page
  • Logging out and back in again


Serial number already registered

Serial numbers can only be registered under one account. If you get an error message saying that the serial number has already been registered, then you may already have an account under a different email address.

If you cannot find your other account, or do not think you have one, then please contact us and we will look up the details for you.

The serial you entered is not valid

The usual reason is that you are entering a non-ArtRage serial number (e.g. a Wacom Software Download Code), or have a made a mistake in one or more of the digits.

See:

If you never receive a confirmation email on sign up

You will not be able to log back into your member area account until you have confirmed that you own the email address that you used to register with. You can do this by clicking the link in the confirmation email that we send you.

Sometimes the confirmation email is blocked by a spam filter and automatically deleted. Hotmail accounts are the most likely to have a problem.

The other usual reason is that there is a mistake in the email address that you entered and the email is being sent to the wrong address.

If you never receive the link to confirm your registration, contact us and we can approve your account for you.

Do I have to pay for a subscription to use ArtRage?

Buying ArtRage is a one off purchase. We do not use a subscription model and have no plans to switch to one. Once you purchase your ArtRage licence then it is yours for life, and you can download any updates from the Member Area as needed.

You do not need to be connected to the internet to use ArtRage.

The only time you ever need to pay money again is if you wish to upgrade to an entirely different edition, when you will receive a 50% discount.

Steam Users

Steam users have the option of running ArtRage without the Steam platform.

Does ArtRage use Digital Rights Management or use any kind of background services?

The desktop versions of ArtRage do not use DRM, or run any kind of background services. There is no additional software installed, and there are no ads. Once you have successfully installed ArtRage, you do not need an internet connection at all (other than to check for updates. You can ignore this, or even turn it off entirely and check the forums yourself). We do recommend installing updates, however, as they tend to be important fixes or useful new features (see the update histories here).

The iOS apps are linked to your iTunes account and Apple profiles. They do not have any adware or other background services and are purely art apps.

You may install ArtRage on an additional computer for your own use. If you own two computers, upgrade to a new one, or want to temporarily use it elsewhere, then all you have to do is install, enter your serial number, and start drawing.

If you wish to use ArtRage on more computers, contact us for bulk and educational licencing options.

We also recommend uninstalling ArtRage when giving away computers as it is very easy to find the serial number. This could lead to problems for you later if someone else registers it before you do (preventing you from accessing updates), or causes it to be locked.

Registering your serial in the Member Area is optional but recommended.

DRM in the Steam Editions

ArtRage Studio Pro did include DRM when it was originally released on Steam. This was removed in later updates and entirely in ArtRage 4.

It was originally there to allow ArtRage to run through the Steam platform without needing a serial number. The DRM-free version requires users to enter a serial number the first time they launch ArtRage.

This also made it possible to launch ArtRage without the Steam platform.

How to register Steam serial numbers

If you have a Steam bought copy of ArtRage, you will receive all updates through Steam. You will also be eligible for the 50% upgrade discount to the next edition, as long as you upgrade through Steam (note: as we no longer sell ArtRage through Steam, this does not apply. Steam users with ArtRage 4 will be able to upgrade to ArtRage 5 through the member area, as ArtRage 5 will only be available directly from our website).

You can register your Steam serial number in the Member Area, but it will not allow you to download updates, or access the upgrade discount if it is an ArtRage 3 (Studio Pro) serial.

It is not possible to register a normal serial number with Steam.

You can find your serial number by right clicking ArtRage 4 in your Steam library and choosing ‘view CD key’. If you copy this to your clipboard then launch Artrage for the first time, the serial number boxes should be filled out automatically to save you having to enter it manually.

Where do I get my serial number for my Wacom tablet?

Wacom bundles ArtRage in two different ways: CD-ROM or software download.

If it was on a CD, then the serial number should be printed on the CD case.

If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.

An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.

Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.

If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.

Serial number asked for every launch

Some Windows users have reported that every time they start ArtRage they are prompted to enter their Serial Number. This problem indicates that the application is not being given permission by the operating system to store the serial number in the Registry after it is entered.

To solve the problem, you need to launch ArtRage ‘as Administrator’ once and enter the Serial Number, this allows the application to store the number and it won’t ask for it again when you launch it normally.

How you do this depends on the version of Windows you are using:

Before Windows 8Windows 8
Before Windows 8

To launch ArtRage as Administrator:

  • Locate the ArtRage executable file ( ArtRage.exe , ArtRage Studio Pro.exe or ArtRage Studio.exe). This is generally found in c:\Program Files (x86)\Ambient Design\.
  • Right click the .exe file and choose to Open as Administrator (the exact wording varies depending on your version of Windows).
  • ArtRage will now launch and ask for your Serial Number. Enter it and click OK.
  • Quit ArtRage and launch it normally. It should start without asking for your serial.
Windows 8

Note that the “Before Windows 8” instructions may work on Windows 8 if you are using Desktop Mode to right click on the ArtRage executable. If you are using the ‘Metro’ screen however, you will need to follow these instructions:

  1. Open the Start screen (press the Windows button on the device, or your keyboard).
  2. Start typing ‘ArtRage’ on the start screen to search for it.
  3. When it appears, right click on the application and look for the ‘Advanced’ option.
  4. Click on Advanced then select the Run as Administrator option.


If you still have problems: Please contact us via the Support Page for assistance. When you contact us, let us know that you tried these steps, and which version of Windows you are using.

How do I register my copy of ArtRage?

To register a copy of ArtRage to your user account:

  • Log in to the Member Area using your account details.
  • How do I find out what my serial number is?

    Note: Member Area accounts are not created automatically when you purchase the product, if the member area tells you there is no account with your email address, please create one.

  • Click the ‘register’ button next to ‘add new product’ and enter your ArtRage serial number / registration key.
  • Refresh the page if nothing appears to change.
register new product
  • You should now see it listed with a download button beneath which you can click to download any of the latest versions.
  • If you want to upgrade to our most recent edition, you will see an “Upgrade to ArtRage 4” button. This will take you to our online store with a 50% discount applied.
Registered serials in the ArtRage Member Area

Above you can see the three different versions of ArtRage registered to this account (with blurred serials).

Use the “Upgrade to ArtRage 4” button to upgrade to the latest edition at a discount (more about upgrades)

Use the “Download” button to download the latest version of ArtRage for Windows or Mac.

If you do not know your serial number

Follow the steps here: How do I find out what my serial number is?

Lost registration or unknown serial number?

If you do not know what your serial number (also known as a licence code or registration key) is, there are various ways to find it again.

If you have previously chosen to register your copy of ArtRage software under the Members Area, then your Profile will contain your serial number. Log in to the Member Area to view serial numbers for all your registered products.

If you have not registered, then we recommend doing so once you find your serial number using the various options listed below:

If ArtRage is installed and working:

ArtRage 4, Lite, 5: Go to Help >ArtRage Serial Number

ArtRage Studio/Studio Pro: Go to Help > Change Serial Number

ArtRage on Steam: You can find your serial number by right clicking ArtRage 4 in your Steam library and choosing ‘view CD key’.

ArtRage 2.6: The serial number is located in the registry files. Contact us for OS specific instructions via our support page

If ArtRage is not installed or came with a third party tablet or device

The location of the serial number varies, depending on how you purchased ArtRage. Choose the option that applies to you below.

Purchased OnlineWacomPre-installed on Sony, ASUS, Surface Pro or other deviceArtRage Deluxe on CDMobile Apps
Purchased Online

If you have purchased ArtRage directly from us online:


Feel free to send a support request via our support page if you purchased ArtRage from our website and can’t locate your key and we’ll be happy to check our purchase records for you, then help you to register it on our website.


If you have a Steam version of ArtRage

  • You can find your serial number by right clicking ArtRage 4 in your Steam library and choosing ‘view CD key’.
  • You do not need a serial number as your purchase is linked to your Steam account. You do have one, which you can register in the Member Area for safekeeping, but you cannot download it from the Member Area (updates are installed via Steam). ArtRage 4 users can also access upgrade discounts to ArtRage 5 via the Member Area.
Wacom

If you purchased ArtRage with a Wacom tablet:

Wacom bundles ArtRage in two different ways: CD-ROM or software download.

  • If you received ArtRage on CD with a Wacom tablet, they don’t share individual user details with us, but they print the serial number on the back of the CD sleeve.
  • If ArtRage was included as a software download, then there should be a Software Bundle Download code/key printed somewhere on the packaging. If you bought an Intuos Draw, see this page for help locating your SBD key.

    The code and distribution method varies by time, model and geographical location, and is controlled by Wacom, so we can’t guarantee this guide will always be accurate.


You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.

You can then add ArtRage to your Wacom ‘Library’ and download it and view the serial number. You should also be able to log back in at Wacom and view your serial number again. See this Wacom guide if you get stuck.

Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.

If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.

Pre-installed on Sony, ASUS, Surface Pro or other device

If it came pre-installed on a laptop or tablet computer

This applies if ArtRage came with the following devices (or something very similar):

  • ASUS EEE Slate EP121
  • Surface Pro 2
  • Any Sony PC


To find your serial:

  • Go to Help > Change Serial Number if it is installed and working


If you have uninstalled ArtRage or upgraded Windows and lost the program:

  • Contact the manufacturer for support


If it came on a CD with an Adesso CyberTablet

  • The serial number can be found either around the central bottom area of the CD sleeve or the installation CD.


If any of the above methods fails

  • Contact us via our support page (we do not have direct access to serial numbers sold through third parties, but sometimes we can help).
ArtRage Deluxe on CD

If you purchased ArtRage Deluxe

  • Ambient Design does not have any information on Registration Keys for ArtRage Deluxe. You will need to contact your vendor for further information or contact the publisher via SmithMicro Support.
Mobile Apps

If you have an iOS version from the iTunes App Store, an Android app from the Play Store or Samsung GALAXY Apps, or ArtRage Touch from the Windows Store

  • You do not have a serial number. Registration and updates are handled using the app store account that you purchased with.

My registration key / serial number is not accepted when I enter it

If you receive an error indicating that your ArtRage product key is not valid, please check the following…

Note: The serial number can also be known by some as the registration key, license code or product key, it means the same thing.

Unlocking ArtRage

Before you can use ArtRage for the first time you will need to unlock it using your Serial Number. Your Serial Number is a 25 digit number that you should have received when you purchased the product.

If you purchased ArtRage from us online your Serial Number will be in the email that contains your product download link. If you received ArtRage on CD you will need to check the CD cover or the contents of the box it came in.

When you start ArtRage for the first time you will be presented with the Unlock Panel. If you follow the instructions on this panel, enter your Serial Number then click OK the product should be unlocked. If you enter your Serial Number and it does not work please check the number you are entering carefully to make sure there are no mistakes. If you received the number in an email you can copy it from the email and paste it in to the panel using the button provided. If that still does not work please use the ArtRage Support Page to request support.

ArtRage Studio / Studio Pro

ArtRage Studio and Studio Pro serial numbers are 25 characters long, split in to groups of 5. If your serial number is not accepted when you enter it, please make sure you have copied it correctly. You can paste it in to the Unlock panel using the button provided.

ArtRage 2

Artrage keys are 20 digits long, so if you are entering a different number of digits, check that it is being read correctly. If you are copying and pasting the registration key, make sure that you are not copying any additional spaces or additional information, just the key itself.

Common Typo Mistakes

You might have mistyped your product key. Try retyping it carefully, making sure each character is correct.

What you see:It could be:
Letter “O”Number Zero “0”
Letter “I”Number One “1”
Letter “S”Number Five “5”
Letter “B”Number Eight “8”
Letter “W”Two Letters “V” “V”
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