Frequently Asked Questions
If when you try to paint, nothing is visible:
- Check the current selected colour at the bottom right and make sure that it’s not set to white.
- If you are using your finger, if you have previously set the app to use only a stylus, this could be the cause. Check your stylus preferences.
If when you try to paint, you see an eye icon appear, this indicates that the layer you are trying to paint on is hidden. Open the layer panel, and for the currently selected layer which is shown with a green highlight, tap the closed eye icon. This will show the layer contents and allow you to paint.
Yes! ArtRage for iOS supports the Pressure and Tilt features of the Apple Pencil stylus on compatible devices.
If you are experiencing problems with ArtRage not reacting to the pressure of you strokes or not painting at all when using a stylus please follow the troubleshooting steps below. For any other problem please Contact us and we’d be happy to help.
Checking ArtRage Input Settings for Stylus Type.
ArtRage supports two different types of tablet input on Windows: The older ‘Wintab’ standard, and the newer ‘Realtime Stylus’ standard. In many cases where the stylus is not producing pressure changes or is not producing paint at all having support for both of these turned on at once can be the cause, so they can be turned off independently.
Follow these steps to change ArtRage input settings:
- Open the ArtRage Preferences panel from the Edit menu and locate the ‘Input’ section.
- Make sure ‘Use Wintab’ is turned on and ‘Use Realtime Stylus’ is turned off.
- Click OK and restart ArtRage.
- If the problem persists, return to the Preferences panel and turn ‘Use Wintab’ off, and turn ‘Use Realtime Stylus’ on.
- Click OK and restart ArtRage.
This tests whether the problem was caused by ArtRage incorrectly handling information when both standards were supported. If it does not solve the problem, please do the following:
- Make sure that any drivers for your tablet are up to date.
- Contact us and let us know what version of Windows you are using, what type of input device you are using, and exactly what the problem is.
The tools are not responding in ArtRage for iPad or Android
Can’t draw? If nothing happens when you draw on the canvas, it may seem like ArtRage is frozen or not working properly. However, the usual reason ArtRage is not responding to your finger is because the app is set to use a stylus only.
The easiest way to check if this is the problem is to try interacting with a menu. ArtRage will let you use the menus, but will not let you paint with a finger.
In ArtRage for Android, you can disable or enable by going to Menu > Settings > Stylus Only Mode.
In ArtRage for iPad, you can disable an active stylus by going to Menu > Preferences > Stylus Preferences.
Learn more about supported Bluetooth styluses in ArtRage for iPad.
Compatible Pressure Sensitive Styluses: Supported Models & Troubleshooting for the old version of ArtRage for iPad
Important!This FAQ only applies to people still using ArtRage for iPad 1.6. We added support for additional models and stylus features in ArtRage for iPad 2.0. See this page for help using pressure sensitive styluses in the latest version of ArtRage for iPad
There are currently five different pressure sensitive styluses that are supported by the ArtRage for iPad app. These all use Bluetooth to connect to the iPad.
- Wacom Intuos Creative Stylus 2
- Wacom Bamboo fineline
- Wacom Intuos Creative Stylus
- TenOne Pogo Connect Stylus. The TenOne Pogo stylus also offers interchangeable brush tips.
- The Adonit Jot Touch (original) stylus is also supported by the ArtRage app, but it is not supported by iOS 7.
ArtRage does not yet have support for the Adonit Jot Touch 4 stylus.
Non-pressure sensitive styluses, such as the Sensu brush, do not require any setup or a Bluetooth connection.
Setting up ArtRage to detect a Stylus
You need to tell ArtRage which stylus you want to use so that it can initialize the appropriate system when it starts. To do this:
- Go to your iPad home screen and open the Settings app.
- Scroll down the list on the left until you see ‘ArtRage’ and tap it in the list.
- On the right you should now see product options including a ‘Bluetooth Stylus’ entry.
- Tap the stylus type (the default is No Stylus) and a list of available styluses appears.
Note: Both the Bamboo fineline and the Intuos Creative 2 use the setting “Intuos Creative”
- Tap the stylus you want to use.
- The next time you open ArtRage it will look for the indicated stylus type.
Connecting your Stylus to the iPad:
These styluses connect to your iPad using Bluetooth. In order to use them you must make sure Bluetooth is turned on in the Settings app. Each stylus follows a slightly different approach to connecting. Instructions are provided with the stylus, please refer to those for basic setup information.
TroubleshootingWacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner
If you cannot see the Bamboo fineline and the Intuos Creative 2 appearing under the Bluetooth Stylus settings, use the setting “Intuos Creative”. The Wacom styluses all connect under the same setting.
If you are having issues with the Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner, please make sure you have updated to version 1.6.5 of the ArtRage for iPad app, as support for these styluses was added in this version. Earlier versions will not support these devices.
Wacom Intuos Creative Stylus, Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner
The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. You can see if the connection process is working by looking at the Bluetooth symbol in the status bar of your iPad.
- If the symbol is dark grey, no stylus has been detected.
- If the symbol is white, a stylus has been detected and is connected ready to go.
- If the symbol is flashing the stylus is currently being looked for. The rocker switch on the side of the stylus should also be flashing.
In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the Bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system.
You can find instructions here: How to clear out parked iPad apps.
If you do this, you should also turn off the stylus while the iPad is off. To do that, unscrew the cap at the top to break the battery connection. You can then screw the cap back in to turn the stylus back on.
Touch Pressure Range:
When ArtRage is set to use a Wacom Intuos Creative Stylus in the Settings app, finger strokes will work at around 20% of full pressure so will be smaller than normal. If you are not using the stylus you can turn off detection by returning to the Settings app.
Clicking the top button on the side of the stylus will turn on Touch Rejection, which prevents any painting in the canvas without the stylus. Normal controls can still be tapped with a finger. A note will pop up letting you know that you have turned Touch Rejection on.
If you find you cannot paint with your finger, just click the top button on the side of the stylus again to turn Touch Rejection off.
TenOne Pogo Connect:
The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. If the connection process works, the Bluetooth symbol on the iPad’s status bar should be lit up white.
In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system. You can find instructions on how to do that in this forum thread: Clear iPad parked Apps