Frequently Asked Questions
ArtRage for Windows or macOS:
Updates to your version (for example, updating ArtRage 4.0 to 4.5) are provided free of charge from our Member Area. Upgrades to new versions (for example upgrading ArtRage 4 to ArtRage 5) are given an upgrade discount to make the cost of the new version cheaper, this is also provided from our Member Area.
To download the latest version of your software our claim an upgrade discount please follow these steps:
- Make sure you have created a Member Area Account. Click here for more information on how to do this.
- Make sure you have Registered your ArtRage Serial Number. Click here for more information on how to do this.
Once you have followed those steps, check that your current product is listed on your Profile page then you can move on to the next step.
To Download Updates:
To update to the latest version of your product click the Download button next to its entry on your Profile Page. That will provide you with options such as downloading for Windows or macOS. Select the appropriate version and download the software to your computer.
The file you download is an installer file. Locate it on your computer and double click it then follow instructions to install it. Once you have done that, your old version of ArtRage will have been updated to the latest. Note that any custom content you made such as tool presets and stencils, and your saved paintings will not be harmed by this update process.
To Purchase an Upgrade:
To purchase an upgrade to a new version of ArtRage click the Upgrade button next to your current version on your Profile Page. This will assign you an upgrade coupon and a popup will appear with an Upgrade button that you can click to confirm that you wish to proceed. Click this and you will be taken to the online store with your discount coupon applied to the new product price.
When you complete your purchase the store will email you a new Serial Number and download links for the new product. Download the product to your computer and double click the installation file to install it.
If you see a note next to your product on the Profile Page indicating that your Coupon has ‘already been claimed’ please contact our Customer Support as this message usually indicates that an older coupon was claimed but not used before we adjusted our systems, and we should be able to assist.
ArtRage for iOS or Android:
Updates to the latest version of your App on iOS or Android are handled by the store you downloaded the app from. Return there and you should be able to download the latest version of the product.
Unfortunately we do not have access to the download systems of those stores so if you have problems downloading, or if it looks like you need to purchase the App again when you have already purchased it, please contact customer support for the store, they should be able to help you solve the problem.
Where can I find ArtRage Studio Pro 4 or ArtRage Pro?
You can’t, it doesn’t exist!
Or rather, that product name doesn’t exist. When we first released ArtRage 3, it was split into casual and professional editions. We had to differentiate them, so we gave them slightly different names: Studio and Studio Pro.
However, we decided this was too confusing for users, so we merged the two editions when we brought out ArtRage 4, and dropped the “Studio” part entirely.
So the latest edition is only called ArtRage 4.
If you see someone selling ArtRage Studio Pro 4, then they are probably not selling ArtRage 4. They are usually selling an older version of ArtRage 3 and are almost definitely not a legitimate seller.
Which folders does ArtRage 4.5 install to when I update to it?
There are two standard places for programs to be installed on the C:// drive on Windows: Program Files and Program Files (x86). Traditionally, the (x86) folder is used for 32 bit applications and the Program Files folder is used for 64 bit applications.
However, this is simply a matter of organisation and it does not actually matter which folder an application installs to. 64 bit applications work fine from the (x86) folder and still run in 64 bit mode, the two folders are just folders, they have no special effect on how the operating system handles their contents.
Where does ArtRage 4.5 install?
ArtRage 4.5 installs to either of the above folders depending on the following:
- If you had a previous version of ArtRage installed the 4.5 update installs over that old version.
- If you did not have a previous version of ArtRage installed the 4.5 update installs either:
- To Program Files (x86) if you are running 32 bit Windows.
- To Program Files if you are running 64 bit Windows.
This means that if you had a version of ArtRage 4.0 installed in Program Files (x86) the new 4.5 update will install to that folder as well, even if you are using 64 bit Windows. This prevents shortcuts, file associations, and Windows Installer records being damaged.
As noted above, this has no effect whatsoever on the performance of the application.
Copy over ArtRage 3 Custom Resources
ArtRage 4 places custom resources in a different location to previous versions of ArtRage. This means that when you first start it, any custom resources you have created such as Presets, Stencils, Stickers etc. will not be available in the new product.
There is a shortcut built in to ArtRage 4 to help migrate resources over to the new product. Because these custom content items are all files on disk, they are easy to copy over. Here’s how you do it…
Copying Custom Resources From ArtRage 3:
- Open up ArtRage 4.
- In the Tools Menu locate the ‘User Content’ menu.
- At the top of the User Content menu is ‘Open User Content Folder…’ Select that menu item. This opens up the User Content folder for ArtRage 4. This folder is called ‘Custom Content’.
- Leave that folder open and return to ArtRage.
- Return to the Tools menu and locate the User Content menu again. This time, hold down the Shift key on your keyboard and select ‘Open User Content Folder…’ This opens up the User Content folder on your computer from ArtRage Studio or ArtRage Studio Pro. This folder is called ‘Resources’.
- Copy all of the folders from the old ArtRage Studio / ArtRage Studio Pro ‘Resources’ folder to the new ‘Custom Content’ folder.
- Restart ArtRage 4.
If nothing happens when you do step 5, the folder didn’t exist so you have no user content to copy over.
You have now copied all of the custom content you installed or created in ArtRage 3 to your ArtRage 4 installation.
How do I update ArtRage to the latest version?
Incremental updates are provided freely from time to time for our products. The latest versions may contain bug fixes and/or enhancements, etc.
To download updates you will need to register an account with us at //members.artrage.com unless you are using a mobile iOS version or bought your copy of ArtRage through Steam. Both of these install updates automatically through iTunes and Steam and cannot be registered in the Member Area. All other desktop editions can be registered normally.
There is an internal update check in ArtRage. If you leave this on, the pop up News Panel will inform you if there is a new version, and provide a button to link to the Member Area.
If you have turned the update check off, you can perform it manually through the Help menu.
Select ‘Help > Check For Updates’ from the menus inside the product.
ArtRage Studio / Studio Pro
Select ‘Help > ArtRage News and Updates’ from the menus inside the product.
To update ArtRage, open ArtRage’s Help menu and click on ‘Check for updates online’.
The old internal update system on ArtRage 2 does not work with our current website. You can download the latest version of ArtRage directly from //members.artrage.com.
ArtRage 2 is an old product. The latest version is 2.6, and there are unlikely to be any future updates.
What do I get if I register my copy of ArtRage?
We highly recommend that you register your ArtRage serial number in the member area, because it allows you to:
- Download the latest version of your software whenever you need it (including when you need to update)
- Download the different installers for Mac OS X and Windows
- Keep a record of your serial number in a secure place in case you lose your details
- Access upgrade discounts to the latest edition
If you are having problems registering, see:
I have a previous version of ArtRage, do I get a discount if upgrading
Owners of previous versions of ArtRage including ArtRage 2, ArtRage Studio, Studio Pro, and ArtRage 4 are eligible for a discount on upgrading to the latest version of ArtRage.
For more information, see ArtRage Upgrades.