FAQs

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Frequently Asked Questions

If you are using a older version of ArtRage 2, which came with a Wacom tablet, you may see this error message upon launching the app. Downloading and installing the latest version of Wacom’s tablet software should correct this. We also recommend downloading and installing the latest version of ArtRage 2 ( 2.5.20 ) from our Member Area to correct this.

If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.

If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.

We recommend using our ArtRage 4 demo until you get everything sorted.

If you’re seeing strange crashes in Windows 10 when you zoom, rotate, or interact with menus (or other random movements of your stylus or touch gestures) then the culprit is probably Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.

  • Go to your Control Panel > Pen and Touch > Change touch input settings
  • Disable or enable ‘press and hold’ (whichever it currently is, change it)



This feature has also caused strange zooming or ‘right clicking’ behaviour with older Wacom drivers and previous versions of Windows.

If you are using ArtRage 3 Studio/Studio Pro and are seeing crashes, this might be due to an incompatible feature that you can disable: ArtRage memory crashes on Windows 10

Compatible Pressure Sensitive Styluses: Supported Models & Troubleshooting for the old version of ArtRage for iPad

Important!

This FAQ only applies to people still using ArtRage for iPad 1.6. We added support for additional models and stylus features in ArtRage for iPad 2.0. See this page for help using pressure sensitive styluses in the latest version of ArtRage for iPad
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There are currently five different pressure sensitive styluses that are supported by the ArtRage for iPad app. These all use Bluetooth to connect to the iPad.

The Styluses

Wacom Intuos Creative Stylus 2

Wacom Intuos Creative Stylus 2

Bamboo Stylus Fineline

Bamboo Stylus fineline

Wacom Intuos Creative Stylus for iPad

Wacom Intuos Creative Stylus

TenOne Pogo Connect Stylus

TenOne Pogo Connect Stylus

Ten One Design Pogo Connect B1 and B2 Two Tip Pack for iPad/iPhone (T1-PCBT-100)

TenOne Pogo Connect Stylus brush tips


Non-pressure sensitive styluses, such as the Sensu brush, do not require any setup or a Bluetooth connection.

https://youtube.com/watch?v=zoaNJeozIvQ


Setting up ArtRage to detect a Stylus

You need to tell ArtRage which stylus you want to use so that it can initialize the appropriate system when it starts. To do this:

  1. Go to your iPad home screen and open the Settings app.
  2. Scroll down the list on the left until you see ‘ArtRage’ and tap it in the list.
  3. On the right you should now see product options including a ‘Bluetooth Stylus’ entry.
  4. Tap the stylus type (the default is No Stylus) and a list of available styluses appears.

    Note: Both the Bamboo fineline and the Intuos Creative 2 use the setting “Intuos Creative”

  5. Tap the stylus you want to use.
  6. The next time you open ArtRage it will look for the indicated stylus type.


Connecting your Stylus to the iPad:

These styluses connect to your iPad using Bluetooth. In order to use them you must make sure Bluetooth is turned on in the Settings app. Each stylus follows a slightly different approach to connecting. Instructions are provided with the stylus, please refer to those for basic setup information.

Troubleshooting

Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner

If you cannot see the Bamboo fineline and the Intuos Creative 2 appearing under the Bluetooth Stylus settings, use the setting “Intuos Creative”. The Wacom styluses all connect under the same setting.

If you are having issues with the Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner, please make sure you have updated to version 1.6.5 of the ArtRage for iPad app, as support for these styluses was added in this version. Earlier versions will not support these devices.

Wacom Intuos Creative Stylus, Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner

The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. You can see if the connection process is working by looking at the Bluetooth symbol in the status bar of your iPad.

  1. If the symbol is dark grey, no stylus has been detected.
  2. If the symbol is white, a stylus has been detected and is connected ready to go.
  3. If the symbol is flashing the stylus is currently being looked for. The rocker switch on the side of the stylus should also be flashing.


In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage,  it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the Bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system.

You can find instructions here: How to clear out parked iPad apps.

If you do this, you should also turn off the stylus while the iPad is off. To do that, unscrew the cap at the top to break the battery connection. You can then screw the cap back in to turn the stylus back on.

Touch Pressure Range:

When ArtRage is set to use a Wacom Intuos Creative Stylus in the Settings app, finger strokes will work at around 20% of full pressure so will be smaller than normal. If you are not using the stylus you can turn off detection by returning to the Settings app.

Touch Rejection:

Clicking the top button on the side of the stylus will turn on Touch Rejection, which prevents any painting in the canvas without the stylus. Normal controls can still be tapped with a finger. A note will pop up letting you know that you have turned Touch Rejection on.

If you find you cannot paint with your finger, just click the top button on the side of the stylus again to turn Touch Rejection off.

TenOne Pogo Connect:

The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. If the connection process works, the Bluetooth symbol on the iPad’s status bar should be lit up white.

In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system. You can find instructions on how to do that in this forum thread: Clear iPad parked Apps

Where do I get my serial number for my Wacom tablet?

Wacom bundles ArtRage in two different ways: CD-ROM or software download.

If it was on a CD, then the serial number should be printed on the CD case.

If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.

An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.

Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.

If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.

When I start ArtRage 2 Wacom Edition I get: ‘This application will only run on a Wacom tablet’

The way that Wacom tablets are identified changed in recent operating systems, so you may see this error when starting ArtRage.Downloading and installing the latest tablet software from Wacom’s website should correct this, but as we removed the tablet check in Artrage 2.5.20 it is also worthwhile downloading the latest version of ArtRage from our Members Area.

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