Frequently Asked Questions
If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.
If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.
We recommend using our ArtRage 4 demo until you get everything sorted.
If you’re seeing strange crashes in Windows 10 when you zoom, rotate, or interact with menus (or other random movements of your stylus or touch gestures) then the culprit is probably Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
This feature has also caused strange zooming or ‘right clicking’ behaviour with older Wacom drivers and previous versions of Windows.
If you are using ArtRage 3 Studio/Studio Pro and are seeing crashes, this might be due to an incompatible feature that you can disable: ArtRage memory crashes on Windows 10
If the registration email was in Chinese or another foreign language
When you register your tablet with Wacom, you should be sent an email containing the ArtRage serial number and download instructions. If you were sent an email that wasn’t in English, then you have probably bought a tablet intended for an overseas market, and this meant that Wacom automatically sent you a non-English email. You will need to contact Wacom support directly to get them to help with this.
However, you may be able find the ArtRage serial number in the email by scanning for a series of capitalised letters and numbers.
ArtRage 2 will be 20 digits in this format: XXXXXXXXXXXXXXXXXXXXXX
ArtRage 3 and ArtRage Lite will be 25 digits in this format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Once you have it, you should be able to enter it into ArtRage with no further problems, and start using the program. If you still need to download ArtRage and can’t find a download link in the email, you can download the program from http://members.artrage.com
If you can’t find it, you should be able to view it in the downloads section of your Wacom account. If not, contact Wacom support.
Note: You may find that you have a Chinese edition of ArtRage as well, in which case, we can help with that. If you register it in our member area, and let us know, we can change your licence so that you can download an English version at http://members.artrage.com
ArtRage as Bundled Software
ArtRage comes along with the purchase of a number of devices, such as Wacom tablets, Adesso Cybertablets and Sony VAIO laptops. We do not have direct control over how ArtRage is packaged, which the specific devices the retailer bundles ArtRage with, but all the possible devices are fully compatible with ArtRage (barring unusual software configurations, bugs, or out of date drivers).
You can learn more about ArtRage as bundled software here.
Compatible Pressure Sensitive Styluses: Supported Models & Troubleshooting for the old version of ArtRage for iPad
Important!This FAQ only applies to people still using ArtRage for iPad 1.6. We added support for additional models and stylus features in ArtRage for iPad 2.0. See this page for help using pressure sensitive styluses in the latest version of ArtRage for iPad
There are currently five different pressure sensitive styluses that are supported by the ArtRage for iPad app. These all use Bluetooth to connect to the iPad.
- Wacom Intuos Creative Stylus 2
- Wacom Bamboo fineline
- Wacom Intuos Creative Stylus
- TenOne Pogo Connect Stylus. The TenOne Pogo stylus also offers interchangeable brush tips.
- The Adonit Jot Touch (original) stylus is also supported by the ArtRage app, but it is not supported by iOS 7.
ArtRage does not yet have support for the Adonit Jot Touch 4 stylus.
Non-pressure sensitive styluses, such as the Sensu brush, do not require any setup or a Bluetooth connection.
Setting up ArtRage to detect a Stylus
You need to tell ArtRage which stylus you want to use so that it can initialize the appropriate system when it starts. To do this:
- Go to your iPad home screen and open the Settings app.
- Scroll down the list on the left until you see ‘ArtRage’ and tap it in the list.
- On the right you should now see product options including a ‘Bluetooth Stylus’ entry.
- Tap the stylus type (the default is No Stylus) and a list of available styluses appears.
Note: Both the Bamboo fineline and the Intuos Creative 2 use the setting “Intuos Creative”
- Tap the stylus you want to use.
- The next time you open ArtRage it will look for the indicated stylus type.
Connecting your Stylus to the iPad:
These styluses connect to your iPad using Bluetooth. In order to use them you must make sure Bluetooth is turned on in the Settings app. Each stylus follows a slightly different approach to connecting. Instructions are provided with the stylus, please refer to those for basic setup information.
TroubleshootingWacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner
If you cannot see the Bamboo fineline and the Intuos Creative 2 appearing under the Bluetooth Stylus settings, use the setting “Intuos Creative”. The Wacom styluses all connect under the same setting.
If you are having issues with the Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner, please make sure you have updated to version 1.6.5 of the ArtRage for iPad app, as support for these styluses was added in this version. Earlier versions will not support these devices.
Wacom Intuos Creative Stylus, Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner
The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. You can see if the connection process is working by looking at the Bluetooth symbol in the status bar of your iPad.
- If the symbol is dark grey, no stylus has been detected.
- If the symbol is white, a stylus has been detected and is connected ready to go.
- If the symbol is flashing the stylus is currently being looked for. The rocker switch on the side of the stylus should also be flashing.
In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the Bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system.
You can find instructions here: How to clear out parked iPad apps.
If you do this, you should also turn off the stylus while the iPad is off. To do that, unscrew the cap at the top to break the battery connection. You can then screw the cap back in to turn the stylus back on.
Touch Pressure Range:
When ArtRage is set to use a Wacom Intuos Creative Stylus in the Settings app, finger strokes will work at around 20% of full pressure so will be smaller than normal. If you are not using the stylus you can turn off detection by returning to the Settings app.
Clicking the top button on the side of the stylus will turn on Touch Rejection, which prevents any painting in the canvas without the stylus. Normal controls can still be tapped with a finger. A note will pop up letting you know that you have turned Touch Rejection on.
If you find you cannot paint with your finger, just click the top button on the side of the stylus again to turn Touch Rejection off.
TenOne Pogo Connect:
The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. If the connection process works, the Bluetooth symbol on the iPad’s status bar should be lit up white.
In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system. You can find instructions on how to do that in this forum thread: Clear iPad parked Apps
Where do I get my serial number for my Wacom tablet?
Wacom bundles ArtRage in two different ways: CD-ROM or software download.
If it was on a CD, then the serial number should be printed on the CD case.
If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.
An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.
Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.
If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.